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Customer Success Champion

Manila, Philippines
Negotiable
Full-time
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Who We Are Seeking

As a Customer Success Champion, you will be part of a small passionate team to support client's needs and lead them in transforming their HR practices into digitalization. You will be responsible for clients satisfaction in our products and services.

We are looking for someone who can share fresh ideas and perspectives to our growing Support team; and be able to do day-to-day support to new and existing clients.

The ideal candidate must be empathetic to business pain points, be able to understand the client's generic and complex requirements, and have a "can do" attitude.

Who We Are

KAMI Workforce (ZipHR) is revolutionizing Human Resources, with its advanced software and service platform providing streamlined operations for mid-to-large businesses. By introducing unrivaled functionality to the HR world, it's making running a business easier than ever before. Our team of driven experts supports companies on their journey to becoming state-of-the-art workplaces, transforming how businesses operate in the digital age.

A Day in a Life

  • Becoming the subject matter expert of KAMI Workforce (ZipHR)'s products
  • Leading onboarding and system implementation while also providing excellent customer support
  • Troubleshooting and resolving customer inquiries with limited follow-ups and be accountable for client's satisfaction through ownership of the problem
  • Following up project deliveries - keeping track of tasks, timeline and status
  • Collaborating with cross-operational functions such as Sales, Marketing, Engineering, Product team to resolve customer needs and communicate customer experience

Requirements

What You'll Bring

  • Bachelor's degree
  • Genuine desire to deliver the highest possible level of service to our clients
  • Loves problem-solving, curious, hungry for knowledge, resourceful and creative
  • A high level of attention to detail and persistence
  • Excellent communicator, both verbal and written - you need to be able to talk to Executive and C-level customers. Be able to explain concepts clearly and concisely
  • Charming and outgoing personality
  • Active contributor in improving ZipHR's products, services and customer experience
  • You thrive working in a fast-paced, multi-tasked, high-energy environment
  • Able to work with minimum supervision
  • Knowledgeable in Excel and project management is a plus

Benefits

  • Base pay - PHP 30,000 - PHP 40,000 depending on experience
  • Attendance bonus + commissions, $100 minimum


#LI-Hybrid

Last updated on Mar 13, 2024

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