Browse
Employers / Recruiters

Customer Success Strategist

carsome-careers-thailand · 30+ days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

The Customer Success Strategist is responsible for developing and implementing strategies to enhance customer satisfaction, retention, and overall success. This role involves working closely with customers to understand their needs, providing personalized support, and ensuring they achieve their desired outcomes with our products and services. The ideal candidate will have a strong background in customer success, excellent communication skills, and a proactive approach to problem-solving.

Your Day-to-Day

● Ensuring a smooth customer experience journey
● Act as an advocate for the customer within the organization, ensuring their needs and feedback are
communicated to relevant teams.
● Continuously seek feedback from customers to improve processes, products, and services
● Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right
solution and responsible party determination.
● Build relationships with customers and key stakeholders within the business.
● Continuously identify work process improvements
● Collaborate with product, sales, and marketing teams to drive product improvements and enhancements
based on customer feedback.
● Work closely with other team members to achieve customer satisfaction goals.
● Participate in team meetings and training sessions to stay updated on product knowledge and customer
service best practices.
● Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.

You Know-How

● Minimum Bachelor's Degree in any field, fresh graduates are welcome to apply.
● Being Multilingual (proficient in English, Mandarin, and Bahasa Melayu).
● Good command of written and spoken English
● Excellent attitude and a proactive approach to problem-solving
● Proven ability to work within fast-paced and dynamic work environments.
● Excellent interpersonal & communication skills.
● Customer-centric mindset & likes to speak to customers.
● Exhibit professionalism and friendliness
● Able to work under pressure & able to work with minimum supervision.
● Skilled in multitasking and adaptable to changes quickly.
● Willing to work on weekends and public holidays, and travel within the region when required.

Last updated on Oct 21, 2024

See more

About the company

More jobs at carsome-careers-thailand

Analyzing

More jobs like this

Analyzing

Kuala Lumpur, Federal Territory of Kuala Lumpur

 · 

30+ days ago

Sales Manager
T
two95-international-inc-3

Ipoh, Perak

 · 

30+ days ago

Service Consultant
C
carsome-careers-thailand

Kuala Lumpur, Federal Territory of Kuala Lumpur

 · 

30+ days ago

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

 · 

30+ days ago

Seremban, Negeri Sembilan

 · 

30+ days ago

Assistant Manager, Retail Sales
C
carsome-careers-thailand

Johor Bahru, Johor

 · 

30+ days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur

 · 

30+ days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur

 · 

30+ days ago

Marketing Intern
L
Luxasia ·  Pengedar produk kecantikan terkemuka

Kuala Lumpur, Federal Territory of Kuala Lumpur

 · 

30+ days ago

Johor Bahru, Johor

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status