Sales Capability Manager - Rural

About Us: PhonePe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is  at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We  see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds.  Today we have 440+mm registered users and 35 mm merchants live on our platform.

Job Objective: The offline team is trying to achieve PhonePe’s goal by onboarding every merchant across the country to accept PhonePe. We at the Sales capability team are building a sales training engine which will enable the sales team to do their job effectively. 

Reporting Matrix: The role will report to Lead - Sales Capability, Rural.

Responsibilities:  

Business Growth: The incumbent will own a sales training piece for the region and enable field sales executives to do their job effectively. The incumbent should be aware of the knowledge level of the region by conducting regular assessments, and design content for training modules of the region to increase efficiency of the sales team.

Training Journey Ownership: The incumbent will be responsible for interventions at all stages including new hire onboarding, OJT, regular process / product updates, TTT for managers. Drive rigorous process adoption among the team and manage deliverables in a programmatic manner.

Performance Management: The incumbent will be responsible for highlighting key areas of improvement at people/ processes/ product level and spend at least 40-50% of time on field to handhold low performers. The incumbent will also make sure that the team is aware of the product enhancements and new features.

Stakeholder Management: The incumbent should lead and promote the initiatives coming from the ground and share the best practices with the leadership team. Monthly planning of training calendar in liaison with sales capability manager and region sales manager. The incumbent might be required to present training deliverables progress to National Sales Leadership as well. 

 

Requirements: 

• Should have total 5-6 years of experience with at least 2-3 years as a sales trainer 
• Excellent communication and program management skills
• Should have worked on creating learning journeys for his/her trainees
• Should have experience in deploying learning programs at regional / national level
• Should be willing to travel to different cities of his/ her respective regions
• Should have worked on various training tools to make learning more effective
• Prior exposure to any sales role would be an added advantage

 

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Last updated on Aug 22, 2024