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Solution Expert

360Learning · 30+ days ago

Paris, Remote

Negotiable

Full-time

Continue

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Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.

Those large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will need your expertise to facilitate new integrations (flat files, API’s) and 3rd party apps, re-structuration of the platform, audits of the solution and provide advanced advices/assistance in order to get the best of our product.

Within 1 month, you will:

Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

Own your portfolio of +75 existing clients
Start to answer questions coming from your portfolio of clients
Support the Customer Success partner on functional and technical questions
Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will:

Be able to pitch the value of the 360Learning platform
Develop repeatable and scalable processes to improve project quality and delivery
Support Strategic customers all along their contract from un expertise standpoint
Deliver Professional Services to our existing customers base

Within 12 months, you will:

Onboard another Solution Architect
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Deliver platform audits to clients
Deliver professional services proposed in our Professional Service catalogue

The Skills Set

5+ years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

What We Offer

Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
International team: Offices in London, New York and Paris
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager
Discovery Meeting with the Solution Expert Coach, Hugo
Case study with the Solution Expert Coach and a Solution Expert
Clarification Meeting with our CS Ops Manager, Edouard
Culture Fit with our Head of Professional Services, Flavie
Ref Checks
Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

•

Last updated on Oct 16, 2024

About the company

360Learning360Learning is a corporate learning and development platform that enables companies to create, deliver, and track training programs for their employees.

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