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Senior Manager, Endpoint and Enterprise Applications

wayfair · 30+ days ago

Toronto, ON

Negotiable

Full-time

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Who We Are

Wayfair is a dynamic, cutting-edge technology company operating in the ecommerce space. We’re committed to providing our customers with a best-in-class experience for all things home. We’re looking for an experienced Endpoint Manager for a growing, global End User Computing Engineering and Enterprise Tools team. The team is responsible for corporate device management, including more than 20,000+ computers, virtual desktops, mobile devices. The team is also responsible for managing & supporting a SaaS portfolio including but not limited to Google Workspace, Slack, Miro, Confluence and Office 365.

What You’ll Do

Provide technical support and guidance to 7-12 direct reports that are globally dispersed.
Expertise in large scale endpoint management and systems automation or systems engineering is required.
Continually improve end user services related to endpoint management by deeply understanding customer experiences.
Deploy operating systems, applications, and patches using Intune and JAMF.
Monitor and troubleshoot endpoint health and compliance issues.
Set 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
Collaborate with other IT teams to ensure seamless integration with security, networking, and identity management systems.
Assist with the maintenance and management of the licensing arrangements of software, including procurement, contract management and renewals as well as capacity monitoring and forecasting.
Designing and managing the integration of various software applications to ensure seamless data flow and interoperability within the enterprise's IT ecosystem.
Overseeing the implementation, upgrade, and maintenance of enterprise applications. Ensuring that software applications are configured correctly and perform optimally to meet business requirements.
Define strategy for SaaS product consolidation or, in some cases, increasing adoption to maximize product ROI.
Scope projects to audit and optimize the existing SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage.

What You’ll Need

Bachelor's degree in computer science, information technology, or related field
8+ years of experience in SCCM, Intune, and/or JAMF administration and engineering.
Strong leadership, roadmap development, support provision, and operational reporting skills.
Expertise in operating systems such as Windows 10/11, MacOS, Linux
Experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy
Experience with programming languages such as Bash/Powershell, Python and familiarity with version control Github/CI-CD pipelines
Understanding of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
Analyze logging data/alerts to recognize trends and create proactive solutions to prevent recurring issues.
Excellent communication, problem-solving, and collaboration skills. Track record of strong security partnerships and current knowledge of the security landscape.

Why You'll Love Wayfair

Time Off:

Paid Holidays
Paid Time Off (PTO)
Paid Sick Days

Health & Wellness:

Health & DentalBenefits
Life Insurance
Disability Protection (Short Term & Long Term Disability)
Global Wellbeing: Gym/Fitness discounts (including Peloton, Global ClassPass,)
Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
Caregiver Services

Financial Growth & Security:

RRSP (Registered Retirement Savings Plan)
Tuition Reimbursement

Family Support:

Parental Leave Top-Up Program
Global Surrogacy & Adoption Policy

Professional Development & Recognition:

Rewards & Recognition
Global Employee Anniversary Awards
Paid Volunteer Work

Unique Perks:

Employee Discount
Global Pod Outings

Work/Life Balance:

Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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Last updated on Aug 19, 2024

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