Manager- Quality, Training, & Process

Position: Manager- Quality, Training, & Process

Location: Mumbai, India

About LRN:

Do you want to use your experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN’s mission is to inspire principled performance. A fast-growing SaaS company, LRN helps companies go beyond managing risk and reinventing their organisation through ethics and compliance, combining values-based eLearning, rich insights, and expert advisory services into innovative, comprehensive solutions. After two recent acquisitions and significant organic growth we are proud to be serving nearly 2,800 clients across APAC, US, EMEA, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, robust analytics, and industry benchmarking enabling clients to design, manage, deliver, analyse, and audit their ethics and compliance programs to align with regulatory guidance and best practices. We help some of the world’s most recognised brands reduce organisational risk – enabling them to focus on what they do best.

About the role:

As the Manager of Quality, Training, & Process, you will play a pivotal role in shaping the customer support landscape. This multifaceted position encompasses three key areas: Quality, Training, and Process Improvement. We are looking for a strategic thinker, a hands-on leader, and a change agent who is ready to make a lasting impact.

Your responsibilities will include:

• To help assemble training material 
• To understand client requirements and effectively utilize their architecture 
• Develop courseware content and delivery mechanisms 
• Find efficient ways to deliver course creation and deployment with pace. 
• Develop internal tools and procedures 
• Help ensure compatibility with our Partner’s infrastructure 
• Work as part of a team with project manager, graphic designers, and instructional designers to meet delivery dates 

• Communicate effectively with our partners, senior management, and peers 
• Document work on projects 

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum 4 years of work experience at L1
• Minimum 3 years of team management experience
• Detail-oriented with a focus on quality and continuous improvement.
• Demonstrated experience in conducting root cause analysis, and implementing corrective and preventive actions.
• Familiarity with change management processes, ensuring smooth transitions and minimal disruptions.

Attributes:

• Proactive and results-driven individual with a passion for excellence.
• Ability to work collaboratively in a dynamic, fast-paced environment.
• Strong problem-solving skills and a data-driven decision-making approach.
• Adaptability and openness to change, with a positive attitude towards challenges.
• Commitment to fostering a positive team culture and employee development.

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Last updated on Jul 4, 2024