ABOUT TRIBUTE TECHNOLOGY:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
ABOUT YOU:
We're seeking a passionate and experienced leader to build and manage our high-performing Account Management team in North America. As the leader of Account Management, you'll be responsible for driving growth within our existing portfolio of clients, cultivating strong relationships, and maximizing customer lifetime value. This role requires a strategic thinker with a proven track record of leading and scaling high-performing account management teams. You’ll act as a strategic partner, ensuring our clients are consistently supported and engaged while aligning Tribute’s services with their needs.
KEY RESPONSIBILITIES:
- Lead and Inspire: Build, mentor, and manage Account Managers, fostering a culture of collaboration, excellence, and customer-centricity.
- Develop and Execute: Create and implement a comprehensive account management strategy, including best practices, processes, and tools to drive account growth and retention.
- Drive Revenue Growth: Develop and execute account plans to identify upsell and cross-sell opportunities within existing accounts, maximizing revenue generation and customer lifetime value.
- Cultivate Relationships: Build and maintain strong relationships with key stakeholders within our accounts, ensuring their needs are met and they are realizing the full value of Tribute Technology's solutions.
- Data Analysis and Reporting: Accurately forecast and track leading indicators to ensure consistent and predictable quarterly results that align with Tribute’s objectives and revenue goals. Utilize customer health metrics, key performance indicators, and sales processes to assess team and customer performance.
- Optimize Processes: Establish efficient account management processes, including Quarterly Business Reviews (QBRs), to ensure consistent and effective engagement with clients.
QUALIFICATIONS AND EXPERIENCE:
- 6+ years of experience in account management, client success, or a related field, with at least 2 years in a leadership role.
- Experience being Player/Coach as needed and able to manage TT’s current portfolio of accounts while developing a growing team.
- Data-Driven Decision Making: Ability to analyze data and metrics to identify trends, opportunities, and areas for improvement within the account portfolio.
- Consistent track record of hitting goal and numbers.
- Passion for leading and developing others.
- Previously owned and forecasted a number.
- Managed sales teams in size from 5 to 10 people.
- Experienced in selling to and aligning with senior leaders, delivering quantifiable value and business impact.
- Expertise in consultative selling methodologies (e.g., MEDDPICC, Challenger, Solution Selling, Sandler).
WHAT WE OFFER YOU:
- Competitive salary
- Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
- An outstanding collaborative work environment
- Fully Remote in North America
#LI-remote
WORK ENVIRONMENT / PHYSICAL DEMANDS:
Psychological conditions:
We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.
We are not sponsoring visas at this time.
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Last updated on Jan 6, 2025