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Area Sales Support Supervisor

GoToGroup · 22 days ago
Negotiable
Full-time
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Fasten your seatbelt and climb aboard if you are ready to be our Sales Support Supervisor. Based in Ho Chi Minh, Vietnam, you will play a pivotal role in leading the sales support team, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.

What You Will Do

  • Lead, motivate, and manage the sales support team to ensure they provide the best possible support to the merchant sales team and merchants.
  • Develop and implement procedures for effective sales support administration.
  • Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency.
  • Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics.
  • Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle.
  • Manage and maintain accurate sales records and reports for senior management review.
  • Provide training and development opportunities for the sales support team.
  • Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization.
  • Assist in the development and implementation of sales policies and practices that drive sales effectiveness.

What You Will Need

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 3 years of experience in sales support, account management, customer service, or a supervisory role within a sales-focused organization.
  • Good command in ENData reporting skills (Google Sheet, etc)Strong customer/ merchant partner focus and project management skills preferred
  • Strong analytical and problem-solving abilities.
  • Detail and deadline oriented
  • Strong stakeholder management and cross-functional collaboration

Our merchant team is based in Ho Chi Minh City, Vietnam and we have one main goal: to strengthen our GoFood market share in Vietnam. The merchant team aims to create an ecosystem of solutions to support our partner merchants on the Gojek platform to manage better and grow their business. 

Our partner merchants are one of the core stakeholders in our Gojek ecosystem. When you are part of the Merchant team, we will find yourself working very closely with our partner merchants to understand their daily needs and concerns and relay these insights to build platforms and operational excellence processes to ensure our partner merchant's success on the Gojek platform. We aim to establish Gojek as the most trusted partner for all our merchant-Merchants.

We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-Merchants’ everyday lives. When we aren’t working, you’d probably find us with our noses in books, or our eyes glued to the TV screen watching the latest Korean dramas on Netflix. We also prioritize self-care and wellness, equally concerned with each others’ personal and professional developments.


About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

Last updated on Mar 22, 2024

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