Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Surgery & MSK Care Experience Unit (CXU) Manager will oversee program management and drive accountability for priority initiatives across CXU enabling teams. This role involves governance support, sales enablement, project management, quality assurance, and escalation management. This Manager role will collaborate cross-functionally to optimize processes, implement enhancements, and monitor program effectiveness.
What you’ll do
- Program Management:
- Manage Surgery & MSK CXU programs by ensuring accountability and documentation of priority initiatives.
- Execute on new initiative development to enhance program offerings.
- Support governance through core and cross-functional weekly meetings.
- Drive and enable operational processes and improvements across the CXU.
- Provide project management support for solution expansion launches.
- Leverage solution expertise to assist commercial team success, including answering questions, assisting with RFPs, and driving key documentation
- Quality Assurance:
- Develop processes and execute ongoing work for quality assurance and auditing at the surgery case level.
- Maintain infrastructure for quality assurance to ensure adherence to set processes and accountability.
- Identify and implement improvements across cross-functional teams.
- Enhance reporting and visibility processes, including dashboard creation.
- Escalation Management:
- Manage client and member escalations or issues related to Surgery or MSK experiences, using a cross-functional approach involving Care Support Services, Provider Relations, Billing, and Care Experience partners when required.
- Monitor program effectiveness and identify opportunities in key aspects of Surgery & MSK solutions.
- Workstream Coordination:
- Identify staffing changes during process optimizations and address them through appropriate channels.
- Act as a single project manager for consistency across initiatives.
- Coordinate calls, meeting agendas, and notes, delegating to workstream leads where applicable.
- Collaborate with the Surgery and MSK Leads and functional leaders to improve project execution.
- Conduct Phase closeout activities and document outcomes.
- Document and track issues/risks, escalating when necessary.
- Manage status reporting for workstreams using Jira and Confluence.
What we’re looking for
- Proven experience managing projects across cross-functional teams, preferably in process optimization.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities across all levels of an organization
- Ability to manage both internal and external stakeholders with a high degree of professionalism and poise
- Familiarity with Salesforce and project management tools (e.g., Jira, Confluence).
- Ability to work effectively in a matrix reporting structure.
- Ability to interpret and implement quality assurance standards and provide comprehensive feedback.
- Strong sense of urgency in driving projects to completion, with the ability to work independently under pressure.
- Passionate about improving health, wellbeing, and the healthcare system.
- Experience in the health and wellness field with an understanding of the healthcare system.
Nice to have
- 3-5 years of project or solutions management in healthcare services or health tech.
- Bachelor’s Degree in a STEM-related field or equivalent professional experience.
- Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them.
- Individuals with humble attitudes that love solving hard problems.
If you are a proactive individual with a passion for optimizing processes and driving positive change within an organization, we encourage you to apply for this exciting opportunity.
As a remote position, the salary range for this role is:
$120,000—$140,000 USD
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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Last updated on Aug 1, 2024