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Assistant Manager, National Accounts - Department Stores

charlotte-tilbury · 22 days ago
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The National Accounts Assistant Manager will work with the department store businesses which include: Nordstrom, Revolve, Cosbar, and potential new distribution. They will support the commercial team and be a liaison between cross functional teams internally as well as externally with the retailer’s buying/planning teams. They are responsible for assisting the Account lead with reporting, communications within the Charlotte Tilbury organization regarding the accounts, and be in close contact with the retailers with updates on new product information, product changes, shipping updates, and event planning coordination. This role requires the assistant manager to build strong partnerships with everyone they work with. Must be able to thrive in a fast-paced environment as our business continues to grow. Strong follow up skills are needed.  


The position is based in New York City.

Reporting Relationships: Reports to National Accounts Director.

Role Accountabilities:

- Pull, format and analyse weekly sales reports, maintain sales trackers, monitor stock constraints to effectively react to the business.

- Analyse weekly and monthly selling reports and be prepared to offer suggestions based on customer need and availability.

- Communicate with buying office counterparts on matters relating to PO confirmations, shipping status and sales.

- Manage internal product set up forms and retailer facing item set up form

- Own site auditing to ensure full portfolio is featured with the correct msrp/asset

- Ensure retailer promo calendar is fully up to date and any modifications are communicated to the Account Lead, Field Team and Marketing.

- Partner with Account lead to project manage all retail activities- working closely with trade marketing and content marketing teams to create and execute online and in store programs.

- Partner with Customer Supply Chain team to ensure all retailers have up to date shipping information, are notified of any product changes, and can advise if there are any edits to the plans.

- Support with RA/RTV logging process and ensure compliance of RTV’s.

Manage market appointments and assist in all aspects of Market preparation, including drafting market presentations, maintaining meeting minutes, owning follow up items

- Collaborate with Creative Team on all Instore Visual event executions, updates, and new store openings.

- Partner with Marketing & Events Team on all Dept Store Marketing / Events to ensure seamless execution

- Plan and Manage all sampling programs, allocation by door with Account Lead.

- Manage all Monthly ranking communications.


·       2-3 years of experience in a national accounts/e-commerce/buying/planning role

·       Strong retail math comprehension: understanding of key retail metrics, including sell thru, open to buy, weeks of supply, and margin.

·       Strong analytical skills and ability to create sales performance reports

·       Proficient in Excel and PPT

·       Prior experience working with Nordstrom, Revolve is preferred but not necessary

·       Ability to work autonomously with strong attention to detail and exceptional organizational skills.

·       Excellent communication skills, both oral and written

·       Proactive follow-up skills

·       Strong work ethic accompanied by a desire to grow with the company

·       Team Player and can do attitude

·       Preferred Bachelor's degree in business or a related field

Salary $75,000-85,000


  • Generous staff discount to use on all products
  • Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
  • Medical, dental, and vision benefits
  • Commuter Benefits (Pre-tax)
  • Flex Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) with Company match
  • Paid Time Off
  • Birthday PTO

Charlotte Tilbury understands the power of makeup like no-one else.  With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.


She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way.  At the age of thirteen, Charlotte personally discovered the transformative power of makeup.  Since then, she has been helping others – starting with her school friends, to the most discerning women around the world today – look their most beautiful.


Charlotte believes that beauty is not an exclusive club and makeup is every woman’s secret weapon!  Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table.  She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.

Last updated on Jun 28, 2024

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