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SAP ISU CRM/CS Functional / Oklahoma City, OK ( Remote ), 6+ Months

Negotiable
Full-time
Remote
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Description: The successful candidate will have at least 5 years' experience in the SAP Customer Service for Utilities. The ability to demonstrate a depth of understanding and skills in configuration is essential. You will have participated in at least 3 successful end to end SAP implementations.
Responsibilities:
  • Minimum of 8 years of experience implementing SAP IS-U CS Utilities.
  • Hands-on experience of S/4 Upgrade and FIORI application utilization for Customer Service Processes
  • At least 1 full lifecycle implementation.
  • Detailed configuration experience Customer Service including Business Master Data, front office and associated Utilities Processes, Tickets, Business Partner Contacts, Address Management, Move-In/Out and Disconnect / Reconnect processes
  • Configuration experience with IS-U to integrate with other systems
  • Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support
  • Solid understanding of other areas of CCS including Billing, FI-CA and Device Management.
  • Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM).
  • Excellent communication skills.
  • The ability to work in a team, as a teal lead or without supervision if required.
  • Travel as required

Skills:
  • Experience in the following areas: Hybris C4C - Service, EMMA, Customer Portals
  • Configuration of IS-U Work Management (WM) including Service Orders and Notifications
  • Experience in integrating IVR solutions
  • Experience in integrating Mobile solutions.










Last updated on Jun 30, 2022

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