At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
This is an exciting time to join the team and be part of transformative change in the way we help customers onboard and adopt our platform. Our Onboarding Team within Customer Care is responsible for onboarding our direct customers across our low-mid market segments into the Employment Hero platform. We are looking for an experienced Payroll Onboarding Consultant to support further growth in the team.
This team works with small to medium businesses and work within our guided onboarding process to assist our customers to onboard Employment Hero smoothly, providing guidance and support to our customers to configure, learn and optimise the platform and our products functionality. As a Payroll Onboarding Consultant you will be at the centre of our Payroll customers journey during onboarding, working with the broader team to deliver the required outcomes for our customers. Within the team, your focus will be predominantly on working with our customers around complex system functionality and using your technical knowledge, guiding and educating them on how to configure their platforms for best practice and operationalising within their business.
From supporting customers with their platform configuration to using your Payroll and employment knowledge to rounding out and guiding them through how they can maximise our product suite for their organisation, this role is at the core of supporting product adoption and velocity to value.
Experience in a fast paced or start up environment and previous experience in onboarding of SAAS products are a must, along with experience working via omnichannel, webinars, booking tools. Experience with Salesforce, ZenDesk and project management exposure will be highly regarded.
You must have a working knowledge of Australian employment and payroll legislation and an understanding of or exposure to payroll processing. This will be crucial to connecting the dots with our products, workflows and complexities of customer journey and experience when onboarding. Making informed decisions based on your knowledge whilst keeping the customer experience at the forefront of your decision-making.
Reporting to an Onboarding Team Lead, this role is both exciting and challenging. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, collaborate with stakeholders, prioritise tasks, and drive outcomes. Day-to-day you'll work with our customers to ensure they have the knowledge and skills they need, to proficiently operate and administer our software, ongoing you’ll have exposure to change management and stakeholder engagement, and work with our customers who are not always the experts in employment and payroll legislative requirements.
Customer Delivery
Innovation and Process Improvement
Collaboration and Communication
Subject Matter Expertise
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
Remote-first principles
At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.
We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.
Work your way
Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.
We've got your back
Whether you're a seasoned remote-first pro, or a first-timer, you're in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.
But don't just take it from us, here's a quote from one of our heroes:
"Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values."
Plus you'll get to enjoy a number of great perks, including:
We also recognise that the same recruitment process doesn't fit all, so should you require any accommodations or adjustments, simply let us know.
Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.
Not exactly the right fit for you?
Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.
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•Last updated on Mar 22, 2024
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