Desktop Support

• Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
• Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Projects: perform effectively as project leader or project team member as required for all internal assignments.
• Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

• Strong 4-7 years Deskside technologies hands on experience
• End User Standard office productivity applications install/ troubleshooting
• Desktop/Laptop OS build on Windows and MAC Platforms.
• Imaging using Ghost software
• Client Desktop/DELL/Toshiba laptop hardware support.
• Printer support for Personal and Network Printers.
• People Management Skills is a very strong Aspect.
• Blackberry provisioning/ troubleshooting
• Standard Business applications client side install/basic troubleshooting
• Inventory management
• Assistance in liquidation of assets work
• Assistance in litigation related data discovery work
• Assistance in Patch Management client side troubleshooting
• Assistance in software distribution using Bigfix/SCCM etc
• Should be able to use Remedy Ticketing system and manage queues
• Strong verbal and written communication skills
• Strong customer relationship handling skills
• Strong vendor coordination skills
• Good team player
• Ability to work with minimal guidance and drive things to a logical conclusion
• Exp. working on SCCM and BOMGAR is a desired skillset

• Relevant: 4-5 years of experience

Last updated on Apr 11, 2023