Analyst, Ticketing Analytics

Analyst, Ticketing Analytics

MLB’s Strategy & Development (S&D) organization is a centralized resource within Baseball’s Office of the Commissioner. The S&D organization works cross-functionally across MLB to support the development and execution of our strategies for growing baseball globally.

As part of our charter, S&D is a service organization that oversees four key areas:

• Strategy: Align Industry strategic direction and provide internal consulting services to League Verticals and Functions, Clubs, Office of the Commissioner
• Club Biz Ops & Strategy: Support development of club strategies, best practices, x-functional dialogue
• Analytics: Centralized home for data-driven-insights to advise and support Strategy, Clubs, League Verticals and Functions
• Operations: Implement and stand-up new initiatives

MLB is hiring an Analyst, Ticket Analytics to be a key contributor in support of some of the top initiatives being undertaken across the industry. This position will report directly to the Director, Ticketing Analytics within the S&D organization and will focus on leveraging data and analytics to help drive business impact with a specific focus on the ticketing vertical.

The ideal candidate will have an intimate understanding of the complexities of the sports ticketing landscape, and will bring a strong, structured analytical toolkit and experience to a fast-paced and collaborative environment.

Main Responsibilities:

• Own the categorization and mapping of MLB ticketing data
• Work to standardize Club ticketing data in an effort to provide accurate and relevant reporting
• Audit and reconcile ticketing data feeds with financial and Club-submitted reporting
• Build ad-hoc reports and dashboards using primary and secondary ticketing data
• Work as a liaison between Data Engineering and Business teams to help determine structure, ETL processes, and enhancements of the ticketing database
• Assist with day-to-day management and coordination of partner relationships
• Thorough and timely documentation of revenue driving initiatives
• Manage additional projects as assigned

Qualifications:

• 1+ years of experience in data strategy and/or analytics roles, ideally within Sports, or Media & entertainment
• College Graduate. B.A./B.S. degree with a relevant academic major (mathematics, statistics, computer science) is strongly preferred, though candidates with non-traditional schooling backgrounds and strong relevant experience will be considered.  
• Advanced knowledge of quantitative data collection and data analysis using SQL is required, experience with data science and statistical concepts such as regression modeling in R or Python is preferred
• Ideal candidate will have a low-ego, team-oriented mindset and desire to deliver effective results. 
• Desire to implement best practices, processes, and structures to amplify the outputs of the team
• Demonstrated competency in translating data into actionable insights that help define strategic direction
• Desire to work in a fast-paced, cross-functional environment that regularly integrates with multiple stakeholders including but not limited to strategy teams, BI, and data engineering
• Highly developed communication skills with the ability to story-tell using data and influence executive leadership
• Experience with BI platforms such as Looker, Tableau, or other data visualization software is preferred
• Previous experience working within the sports industry is preferred

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB’s vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!

Major League Baseball is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. 

Are you ready to Step Up to the Plate? Apply below!

Per the NYC pay transparency law, the hiring range for this position is $70,000 - $100,000.

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Last updated on Aug 28, 2024