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Appointment Setter CSR (Voice) SHD

ista-2 · 30+ days ago
Negotiable
Full-time
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ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

  • Create schedules and handle incoming calls regarding adjustments based on the Hygienists preferred time. 
  • Make outbound calls to confirm schedules from different parties at the facility. 
  • Manage inquiries and promptly address concerns. 

Job Description:

  • Provides customer support through different communication channels (Phone, email, chat). 
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
  • Collaborate with colleagues and different departments to resolve complex issues 
  • Maintain accurate records on customer interactions, transaction, feedback, etc. 

Requirements

  • Must have at least 6 months of BPO experience
  • Excellent verbal and written English skills
  • Willing to work night shifts
  • Willing to work in MAKATI

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

Last updated on Jul 22, 2024

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About the company

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