Renewals Specialist

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

SOVOS is seeking a Renewals Specialist to join our newly created Renewals organization. The ideal candidate will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast-paced environment. This is a quota-carrying individual contributor role.

More specifically, you will:

• Cultivate relationships with key stake holders within our Customers
• Collaborate with Account Management and Customer Success to build comprehensive account plans
• Implement industry best practices to enhance the overall customer experience during renewal
• Proactively identify and capitalize on renewal upsell opportunities within assigned territories
• Lead negotiations with customers to ensure successful renewal
• Partner with stakeholders to resolve any account issues impacting renewal
• Ensure operational excellence throughout the renewal process
• Maintain tactical awareness and address any challenges promptly
• Maintain predictability in forecasting and delivering against targets
• Strive to exceed expectations in all aspects of renewal management
• Demonstrate proficiency in learning new systems
• Navigate through change effectively and quickly ramp up on new product offerings

What We Need From You:

• 2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
• Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
• Strong negotiation and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
• Experience advocating for clients while ensuring company policies are upheld
• Demonstrated ability to build and maintain strong client relationships
• Effective at handling difficult situations and resolving issues promptly and effectively
• Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints
• Some understanding/experience dealing with public procurement process is a plus
• Essential Job Functions:
  • Interact effectively with teammates, colleagues and customers
  • Comprehend and communicate complex concepts
  • Concentrate, analyze and resolve complex problems
  • Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Health Insurance
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Continuing opportunities for further Learning & Development
• Progressive Wellness Program
• A chance to work with talented and passionate people in a rewarding and values-driven environment!
• Visit our careers page to learn more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work. 

Last updated on Oct 3, 2024