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I

Dynamics CRM Consultant

ipjdnw7f5napvetweqr2ziz9mno8hm0423sbqrczl5q6rasimprbblk5rouuuujo · 30+ days ago

Chicago, IL, US

Negotiable

Full-time

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PROJECT SCOPE: Design, configuration and deployment of Microsoft Dynamics 365 CRM, Customer Service.

JOB DUTIES / RESPONSIBILITIES (High-Level):

Discovery:

Develop business use cases to support the design, development and deployment of the CRM

Customer Service functionality specifically addressing REPAIRS and RETURNS of product.
Perform Fit Gap Analysis of CRM to determine out-of-the-box configuration and custom development efforts.
Develop solution approach and all related phase deliverables

Design/Development:

Develop detailed CRM customer service requirements
Develop detailed master data and integration requirements
Establish baseline master data
Perform CRM customer configuration
Perform unit testing of CRM configuration and customization
Perform unit testing of data integration (if so required)
Perform solution walk-through educating client on CRM customer service capabilities and refining requirements

Deploy

Perform final unit test / facilitate UAT
Prepare for Go-Live
Perform solution training and on-going support

REQUIREMENTS (SPECIFY WHETHER REQUIRED OR NICE TO HAVE):
Specific job skills:

Experience producing CRM uses cases / business requirements
Experience of configuring and deploying multiple CRM sales and customer service

implementations
Fluent working knowledge of feature/functionality of Dynamics 365 CRM, specifically customer
service.

Education or training:

Microsoft Dynamics CRM 2016 Customization and Configuration (preferred)

Soft skills:

Strong organizational and communications skills (must)
Strong facilitation skills
Level of client facing abilities:
Strong client facing skills

•

Last updated on Jul 11, 2018

About the company

I

ipjdnw7f5napvetweqr2ziz9mno8hm0423sbqrczl5q6rasimprbblk5rouuuujo

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