Job Description:Rivian is looking for a SAM Analyst to join their team. This Analyst will join the IT Asset Management team to help support their Service Now SAM rollout from scratch. They will have an opportunity to work with key stakeholders to help drive accuracy and visibility to data, to achieve optimized asset management.
This is what you'll do: - Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all Rivian sites
- Occasionally perform Level 2 IT Desktop Support tasks like imaging and advanced troubleshooting - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
- Hardware and software provisioning (check-in and check-out)
- Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements
- Assist in research and recommendation of the right hardware for the correct business requirements
- Assist in yearly hardware and software (licenses) forecasting for purchasing
- Streamline the IT equipment shipping and logistics process
- Perform regular audits of the software and hardware inventory to validate for any discrepancies
- Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership
- Ensure we have enough inventory at all locations for new hire's onboarding
- Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping)
- Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
- Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination
- Develop positive relationships with the business and other functions at all levels
- Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
- Look to improve all aspects of the Asset Management and Desktop Support functions continually
Requirements: - 3 + years experience with Software Asset Management
- At least 1 year of experience with ServiceNow ITSM platform, especially with Asset Management (AMDB)
- Experience supporting deployment and sustainment of SAM (SAM Pro is a BIG PLUS)
- Experience with SAMs CMDB integration and baseline buildout of Software asset management.
- Experience in Software asset management contract procurement and tracking.
- Understanding of Software versions and the importance of SKU/part number management.
- Experience managing all software licensing aspects for an enterprise
- Knowledge of various platforms and license types (PVUs, CALs, cloud, subscription, perpetual, etc.)
- Experience with licensing for large software vendors, such as IBM, Oracle, Microsoft, Adobe, etc.
- Experience supporting software audits, true-ups, renewals, etc
Nice to have: - IT Asset Management certifications such as Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM)
- ITIL v3 or ITIL 4 Foundation certification
- Experience supporting deployment and sustainment of SAM Pro
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Last updated on Oct 21, 2022