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C

Desktop Support

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww · 30+ days ago

Lincolnshire, IL, US

Negotiable

Full-time

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Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Technical Skills:
Minimum 3 ~ 5 Years + of Experience in End User Computing OR Desktop Support
Own the user issue to resolution
Provide production support including accurate problem identification, ticket documentation and user/vendor dialogue.
Liaise with IT Service Desk personnel and with other support teams as required
Provid IMAC support to users.
PC / Workstation builds
Network Cabling and related activities
Incident Management - updating support calls in ServiceNow for tracking & reporting purposes
Hardware – deployment/decommission/disposal
Undergo Knowledge upgrade sessions and meet learning targets set.
Fulfilment of end user service requests & technology procurement.
Conducting of daily checks
Raise early warnings if there is a possibility of SLA miss.
Fulfilment of end user requests Delivery of initiatives (local projects)
Awareness of all major technology activities that impact the location(s)
Participating in internal operations meetings.
Skills
ITO NICHE SKILLS - DESKTOP-MDT/LAN DESK/WDS/SCCM OSD •

Last updated on Nov 27, 2017

About the company

C

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

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