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Customer Care Specialist (Dutch)

davidkennedyrecruitment · 19 days ago
Negotiable
Full-time
Remote
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<p>David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Montenegro. The successful candidates would support customers of an e-commerce brand.<br></p><p> </p><p>Position: Customer Care Specialist with Dutch</p><p>Location: Remote/work from home in Montenegro<br></p><p>Employment type: Full-time<br></p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES:</strong><br></p><ul><li>Conduct technical-based customer assistance through voice, chat, and email in a timely manner</li><li>Provide an exceptional customer experience</li><li>Document each interaction in a dedicated CRM system</li><li>Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department</li></ul><ul></ul><p> </p><p><strong>REQUIREMENTS: </strong></p><ul><li>Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)</li><li>Residing in Montenegro and being able to take on a job legally without the company's support</li><li>Experience in Customer Support, and technical support, especially with a help desk or other IT functions</li><li>Ability to go through a background check</li><li>Strong abilities to work independently and as a remote team player</li><li>Problem-solving and critical thinking skills</li><li>Adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)</li></ul><p><br></p><ul></ul><p><strong>OFFER: </strong></p><ul><li>Excellent remuneration package based on experience, skills and performance</li><li>Indefinite contract</li><li>Private health and life insurance</li><li>Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM</li><li>Fully remote work in Montenegro</li><li>A dynamic and creative team with a positive and friendly atmosphere</li><li>Good work environment - the employer can show off great reviews from their employees</li><li>Guidance and tools to reach your full potential</li></ul> •

Last updated on May 30, 2024

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