Managing Director - Learning Solutions

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. By designing and delivering best in class advisory, leadership development and change management programs, we accelerate business leaders and their teams to build for the future. We are immensely proud to be the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. With delivery in over 85 countries, we partner with clients to co-create the right solution for any level of leadership. Together, we transform leaders and business, creating sustainable impact at scale and speed. 

We are hiring a Managing Director to acquire and lead a portfolio of clients - delivering against revenue and profit targets, driving business growth through developing client relationships and creating leadership development solutions, and leading a team of professionals designing and delivering programs to meet our clients' needs.

Essential Duties and Responsibilities:

Build and manage a client portfolio with overall accountability for portfolio success

• Accountable for driving the commercial performance of client projects, ensuring quality solution design and delivery
• Identify and develop new business with existing clients as well as new prospects
• Drive business development activity through networking, developing proposals and delivering high quality pitches

• Represents Duke CE at conferences or events

Provides excellent client relationship management (CRM) to key client stakeholders

• Takes the lead in building or deepening relationships with a portfolio of clients
• Builds a personal brand (in content, process, relationships, etc.) that clients look to for advice and partnership
• Is viewed as a trusted and reliable thought leader and partner to clients
• Handles, resolves and negotiates difficult issues with clients, suppliers and other Duke CE units and teams

Designs collaboratively with clients, utilizing the full range of Duke CE capability and resources

• Understands client business context and challenges and how those challenges relate to leadership
• Leads a diagnostic dialog with clients, leading to business and learning outcomes
• Translates client request into a logical and credible Duke CE design. Owns the storyline and design decisions
• Understands Duke CE’s portfolio of offerings and how those offerings related to client
• Provides project execution excellence in the discovery to delivery (end-to-end) process

Leverages expertise in platform skills with clients

• Clearly communicates the session’s topic, goal and relevance to the participants ensuring delivery excellence against desired program outcomes
• Reads audience and makes adjustments as necessary to achieve exceptional delivery of content
• Encourages audience interaction to improve learning

Leads and develops a team through targeted work experience, coaching and feedback working to create a productive and satisfying team environment

• Manages assigned direct reports, ensuring regular performance and development activities occur
• Actively looks for opportunities to mentor/advise employees who are not a direct report
• Leverages people and resources to build individual and organizational capabilities in a way that balances delivery excellence with meaningful growth opportunities for team members

Actively contributes to the management and evolution of the business

• Building regional capabilities and supporting leadership decision making
• Ownership of processes or special projects and identification of potential external talent.
• Actively collaborates with peers across teams and geographies to share knowledge and support quality execution,
• Contributes frequently to Duke CE thinking

Acts as an ambassador for Duke CE’s philosophy, brand and culture within the office and externally

Requirements

Bachelor’s degree (or equivalent) required.

Prior project and client management experience in a senior level role in a human capital development environment, preferably with experience in designing learning solutions.

Proven business development capability to identify potential clients and lead business growth generating revenue; Experienced in RFPs and pitches.

Executive presence, projecting confidence and poise under pressure, and demonstrating gravitas with stakeholders at at senior level.

High level of business acumen, understanding the world of business and what leadership capabilities clients need to be successful.

Strong financial acumen in areas of budgeting, pricing, forecasting, profit & loss and reporting. Preferably previous experience of managing a P&L.

Operates with integrity, considering legal and ethical sides of situations and mitigating risks.

Network development abilities, having established and leveraged external networks as a means to develop business, and internal networks to complete work efficiently.

Experience of leading and developing teams, bringing energy and motivation as a leader of people.

Excellent interpersonal and communication skills. Agility to write compelling thought-pieces and business development proposals.

Ability to travel routinely.

Last updated on Aug 16, 2024