Eram Talent is currently seeking a Hostess to join our team in Saudi Arabia. As a Hostess at Eram Talent, you will play a vital role in creating a warm and inviting atmosphere for guests. Your responsibilities will include greeting and seating guests, managing reservations, and providing excellent customer service in a culturally diverse environment.
Responsibilities:
- Welcome and greet guests with a friendly and professional demeanor
- Greet guests warmly as they arrive, escort them to their tables, and provide assistance with seating arrangements as needed.
- Manage the reservation system, including taking reservations, updating availability, and confirming bookings with guests.
- Handle guest inquiries, requests, and special accommodations, such as dietary restrictions or special occasions, with professionalism and courtesy.
- Supervise and train host/hostess staff, providing guidance on greeting protocols, seating procedures, and guest service standards.- Assign duties and responsibilities to host/hostess team members, ensuring that staffing levels are adequate to meet guest demand.
- Manage the restaurant's reservation system, inputting and updating guest information, preferences, and special requests accurately.
- Organize and maintain reservation records, guest lists, and seating charts, ensuring confidentiality and accuracy of information.
- Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
Requirements
- Excellent English -verbal and written.
- Bachelor’s degree in business administration, Hotel Management or an equivalent
- Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.
- Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences.
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Last updated on Jun 6, 2024