Become a Dynamic Senior CRM Coordinator for the Live Casino Global Promotions Team at Betsson Group!
Betsson Group is seeking a self-driven and detail-oriented Senior CRM coordinator with a "can-do" attitude to join our Global CRM department. This is a fantastic opportunity to become part of an amazing team of CRM enthusiasts.
In this role, you'll execute global promotions across multiple brands and markets designed to engage and entertain the group’s wider customer base beyond the game play.
What's in it for you?
You will definitely be busy! Here is a taste of what you will be involved with:
- Project Management: Use JIRA to manage global promotions projects and tasks, and to maintain effective communications with all teams and relevant stakeholders.
- Execution: Oversee the end-to-end execution of the global promotions calendar.
- Player Rewards: Configuration of player rewards and bonuses in the campaign systems.
- Localisation: Collaborate with local copywriters to ensure full localisation of global promotions material, transforming global mechanics into local messages.
- Quality Assurance: Upload and test customer-facing communications (e.g., SMS, emails, landing pages, onsite messages, banners push notifications, etc.) for promotions, ensuring all assets are fully QA'd, approved, and ready for the scheduled launch.
- Monitoring: Monitor the ‘shop window’ to ensure all promotions are showing correctly across our products, and that the customer journey is working as intended.
- Support: Act as the main point of contact for our support team regarding customer queries related to global promotions and collaborate closely with them to optimise the customer journeys to reduce contact-drivers.
- After-Hours Support: In addition to standard office hours, you will also work on a roster along with other Global Promotions CRM Coordinators to provide afterhours support on any incidents relating to CRM promotions.
We are looking for:
- At least two years’ experience from igaming or from a similar CRM role in another industry.
- Experience working with Jira, html, and excel.
- Genuine interest in the online Casino, Poker and Sportsbook.
- Experience from working in a multi-brand and/or multi-market environment.
- Understanding of player bonuses and incentives.
- Good project management skills, enabling you to handle multiple campaigns and tasks concurrently.
- Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
- Excellent written and verbal skills in English.
- Understanding of player bonuses and incentives.
Extra Awesome:
- If you are a native speaker of one of the following languages: Norwegian, Finnish, German, Spanish, or Polish.
WHAT WE OFFER:
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.
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Last updated on Aug 26, 2024