Client Relationship Manager (Spanish speaker)

About us

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

About the role

We are seeking a proactive Client Relationships Manager to join our team. You will be responsible for managing client accounts, driving client satisfaction, and fostering long-lasting business relationships. This role involves overseeing the entire client lifecycle, from onboarding to retention, and ensuring the timely delivery of tailored solutions that align with our customers' needs. As the key point of contact, you will play a pivotal role in business growth by maintaining existing relationships and identifying new opportunities.

Responsibilities

• Configure business cases and confirm integration flow
• Collect and prepare KYC/AML documents for Compliance review
• Negotiate contracts and close agreements
• Ensure the timely and successful delivery of our solutions according to customer needs
• Build and maintain strong, long-lasting business partners relationships
• Serve as the lead point of contact for all client account management matters
• Prepare weekly/monthly/quarterly reports for internal stakeholders
• Continuously build your client portfolio
• Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
• Proactively expand business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue delegations/escalations as needed
• Collaborating with internal departments to facilitate client need fulfilment
• Operate independently on a day-to-day basis

Requirements

• BS degree in business administration or related field
• Successful previous experience in client account or relationship management
• High emotional intelligence
• Independent thinking and self-starting
• Very good communication skills
• Ability to communicate at all company levels (from technical personnel to management)
• Formal presentation and negotiation skills
• Great organizational skills
• Strong decision-making skills
• Fluency in English, Spanish (mandatory - both written and spoken), knowledge of other languages is plus
• Superior analytical skills

We offer

• Competitive salary
• Career opportunities
• Supportive and caring Leadership
• A modern office in the center of Valbonne
• A chance to work as part of a highly motivated and talented team
• Referral program
• Team building and Company Events
• Free parking

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Last updated on Aug 5, 2024