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Site Reliability Engineer

exotel · 30+ days ago
Negotiable
Full-time
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About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

SRE @ Exotel

  • You create a bridge between development and operations by applying a software engineering mindset to system administration topics.
  • You develop systems and software that help increase site reliability and performance.
  • As SRE, you will collaborate closely with product developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability. 
  • You also work with release engineers to ensure that the software delivery pipeline is as efficient as possible.
  • You will evaluate industry best practices and apply them as appropriate, keeping the company apprised of trends and emerging technologies.
  • Ensure the 24x7 availability and reliability of cloud infrastructure.
  • Foster a sense of automation in issue resolution; everything possible should be automated, and only when automation can’t resolve an issue should people get involved.
  • Participate in capacity planning efforts to determine changes to infrastructure that are needed to support new load and performance characteristics.
  • Continuous improvement of system and application monitoring and automation.
  • Identify and automate manual workarounds and process improvements.
  • Perform periodic on-call duty as part of the SRE team on rotation basis.
  • You will also support the architecture team with POCs and Research work. This will give you opportunity to work on cutting edge technologies before it hits the development pipeline.

What are we looking for?

  • 1+ years experience in Site Reliability Engineering.
  • Experience in Linux and Unix-Like operating systems.
  • Must be self-directed, flexible, and be able to prioritize and handle multiple issues simultaneously.
  • Outstanding problem solving, troubleshooting and decision making skills required.
  • Experience managing and troubleshooting large AWS infrastructures.
  • Background in system administration and scripting (shell, bash, python, etc.)
  • AWS Skills are mandatory and a certification is nice to have.
  • Experience in one or more of: Java, Python or Go is a must.
  • Most importantly you like reliability engineering and understand that it’s a very different career path to software development.
  • Good reliability engineering is what makes or breaks companies these days. 

Last updated on Oct 22, 2024

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