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Lead Delivery Manager
methods
6 months ago
£60,000 - £80,000
Full-time
London, United Kingdom
Description

Lead Delivery Manager

Salary range: £60,000 - 80,000

Location: Remote and client site

About us

Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities. We partner with central and local government clients to support the successful delivery of digital and technology services, working collaboratively to solve problems and support long term digital transformation.

At Methods we are not afraid of making mistakes; we aim to learn from them. We strive to create a supportive environment for colleagues, and we also aim to have fun.

We have established communities of practice that you will be able to join that create a supportive internal environment alongside your client work.

We are growing our teams across the company and would love to talk to you about becoming a part of Methods.

Requirements

Your role

We are recruiting for a Lead Delivery Manager on a permanent basis. You will have a passion for both coaching and leading high-performing teams; and delivering user-centred digital services in the public sector. You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard. You will divide your time between:

  1. providing line management and leadership for our permanent Delivery Management team;
  2. working as a ‘hands on’ Delivery Manager for client projects; and
  3. supporting recruitment of both permanent and contract Delivery Managers for Methods.

Creating a safe, welcoming and encouraging environment for our team of Permanent Delivery Managers is key to this role, as is delivering excellent client service, often overseeing a number of projects, at a senior level.

Your responsibilities for delivering excellent client work will include:

  • Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role.
  • Facilitating agile delivery and transformation on client projects - Acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies.
  • Supporting on managing project budgets and budget burn down.
  • Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed.
  • Creating a welcoming, safe and inclusive team environment - encouraging mutual peer to peer support, and helping individuals achieve a good work / life balance
  • Coaching and leading the team in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice.
  • Supporting team members learning, skills growth and career progression and planning
  • Providing a sounding board / second opinion for team members, and when needed, helping them manage issues that arise on client work, responding proportionately and supportively.

Your responsibilities in leading the Methods Digital Delivery Management Team:

In all your work, you will:

  • Championing user needs and accessibility
  • Understanding the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product
  • Advocating for the use of agile methodologies, to design and develop services iteratively.
Skills we are looking for
  • Communication skills. You can mediate between people, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about risk and complexity. You are a fantastic and approachable listener, who the team can trust, who promotes a safe and respectful team ethos.
  • Life-cycle perspective. You know how to successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You know how to coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle.
  • Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
  • Planning. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise.
  • Team Dynamics. You understand the psychology of a team and have strong mediation skills. You can coach an organisation on team dynamics and conflict resolution.
  • Agile Delivery. You have considerable experience in agile methodologies,

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.


This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview

Benefits

Benefits

  • Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
  • Pension: 4% employer contribution and 5% employee contribution
  • Discretionary bonus: based on company and individual performance
  • Life assurance: 4 times base salary
  • Private medical insurance: non-contributory (spouse and dependants included)
  • Worldwide travel insurance: non-contributory (spouse and dependants included)
  • Enhanced maternity and paternity leave after 18 months service
  • Wellness: 24/7 confidential employee assistance programme, including counselling
  • Social: Parties and social events, and commitment to charitable causes
  • Professional development: access to LinkedIn Learning, and discretionary training budget
  • Travel: season ticket loan, cycle to work scheme
  • Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
  • Pension: 4% employer contribution and 5% employee contribution
  • Discretionary bonus: based on company and individual performance
  • Life assurance: 4 times base salary
  • Private medical insurance: non-contributory (spouse and dependants included)
  • Worldwide travel insurance: non-contributory (spouse and dependants included)
  • Enhanced maternity and paternity leave after 18 months service
  • Wellness: 24/7 confidential employee assistance programme, including counselling
  • Social: Parties and social events, and commitment to charitable causes.
  • Professional development: access to LinkedIn Learning, and discretionary training budget.
  • Travel: season ticket loan, cycle to work scheme.



See more...
About the company
methods
Lead Delivery Manager Salary range: £60,000 - 80,000 Location: Remote and client site About us Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities.
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