Customer Support Specialist (French & English)

Our Customer Support Team

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of more than 80 very dynamic, super-friendly and passionate individuals. At the moment, we are looking for a highly motivated and bright French & English speaker to join our wonderful Customer Support Team. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Here’s what you’ll be doing as Customer Support Specialist:

• Ensure excellent customer experience
• Deal effectively with inbound and outbound phone calls
• Deal effectively with emails, live chat and offline tasks
• Communicate with customers regarding additional documents
• Adhere to compliance requirements

Requirements:

• Excellent verbal, written & listening skills in French and English (Native or C1/C2 level)
• Minimum of 1 year of experience in customer service or a related field
• Related work experience with African markets in customer support field is a benefit
• Passion for excellent customer experience
• Ability to master customer interactions, handle complaints and keep calm in stressful situations
• Ability to multitask and take responsibility & ownership in challenging situations
• Strong attention to detail
• Ability to work effectively in a team: a friendly, empathic and solution-oriented person

This position is not fully remote, we're looking for a team member who would be able to come to the office at least 2 days per week.

What we believe

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What we offer:

• Be part of building a meaningful product in a growing fintech scale-up;
• A competitive rewards package;
• Generous holiday allowance (based on tenure);
• Competitive healthcare insurance / wellbeing package (based on your location);
• An annual training budget of €1,000 to spend on your growth;
• If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

•

Last updated on Aug 9, 2024