Inside Sales Support Representative

About us:

Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for 35 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services customers throughout the United States, including federal, state and local government, education and commercial customers.

The Opportunity:

We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This entry-level role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required.

Job Responsibilities:

• Provide customer service and account support for government/federal customers
• Responsible for inside sales functions, quotes, contract maintenance
• Data entry and customer database maintenance

• Ensure the CRM system is updated with accurate customer information and sales progress
• Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes
• Respond to customer inquiries about products, pricing, and delivery times
• Prepare sales reports and identify potential areas for process improvement

Desired Qualifications:

• A basic understanding of tech and IT concepts.
• Strong customer service and communication skills.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
• A proactive approach to problem-solving and the ability to work under pressure.

Nice-to-Haves:

• Previous experience in a sales or customer service role.
• Experience using CRM software.
• Able to adjust rapidly to shifting priorities and customer needs.

Other Requirements:

Last updated on Dec 29, 2023