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Inside Sales Support Representative

cadinc · 30+ days ago
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Negotiable
Full-time
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About us:

Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for 35 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services customers throughout the United States, including federal, state and local government, education and commercial customers.

The Opportunity:

We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This entry-level role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required.

Job Responsibilities:

  • Provide customer service and account support for government/federal customers
  • Responsible for inside sales functions, quotes, contract maintenance
  • Data entry and customer database maintenance
  • Ensure the CRM system is updated with accurate customer information and sales progress
  • Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes
  • Respond to customer inquiries about products, pricing, and delivery times
  • Prepare sales reports and identify potential areas for process improvement

Desired Qualifications:

  • A basic understanding of tech and IT concepts.
  • Strong customer service and communication skills.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
  • A proactive approach to problem-solving and the ability to work under pressure.

Nice-to-Haves:

  • Previous experience in a sales or customer service role.
  • Experience using CRM software.
  • Able to adjust rapidly to shifting priorities and customer needs.

Other Requirements:

  • Must have dependable transportation for local travel
  • Must have a valid driver’s license
  • Candidate must be a US citizen and native English speaker (Due to the requirements of some of the federal contracts we service)
  • Candidate must be able to pass a federal security background check, as required.

And Finally:

  • Normal Office Hours: 8:30AM-5:00PM Mon-Fri
  • Full-time Position
  • Benefits and competitive pay
  • Only on-line applications will be accepted
  • No recruiters please

Last updated on Dec 29, 2023

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