Business Solutions Analyst

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees. But.. we need your help!

What do we need?

As part of our growing Revenue Operations domain, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data, and tools for our commercial part of the business (Marketing, Sales, Partnerships & Customer Experience). For this team, are looking for a best in class Business Solution Analyst to join our new Hub in Chennai, India on a hybrid working arrangement.

Your role in this will be to help us design and implement new data structures and integrate new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this by designing and maintaining the tech stack, extensions, and related processes. We are a leading design customer of many vendors and always aim to push our tools above and beyond. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, and monitoring business performance. Hence, this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

What to expect in the role 💡

In numbers: 75% of your time will be spent working with our data models, data pipelines and creating easy-to-understand and readable documentation, while the other 25% of the time will be discussing priorities with our stakeholders.

• You will design, develop and maintain high-quality, scalable data pipelines and datasets for commercial teams.
• Own the ETL and rETL (reverse ETL) processes and enable data activation in your stakeholders' projects.
• Optimise performance and scalability of existing data pipelines and datasets through code refactoring and infrastructure improvements.
• Collaborate with internal teams to understand business requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to HubSpot, Vitally and Iterable configuration, resolving bugs and tickets that might rise.

What we need from you:

• Minimum of 1 year of professional experience as a Business Analyst/ Data Analyst, or a proven track record working as an analyst in a similar operations position.
• Business understanding of what data activation means and how your work impacts commercial teams in the front line (such as Sales, Marketing and Customer Success).
• Good understanding and hands-on experience with SQL. Understanding of dbt.
• Experience writing digestible and accessible documentation for your stakeholders.
• Experience building or maintaining ETL pipelines with Python, nodeJS is a plus.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Willingness to learn new technologies and languages.
• Ability to work independently and contribute to multiple projects simultaneously, delivering high-quality results within deadlines.
• Familiarity with database systems and structures (e.g. PostgreSQL, BigQuery).
• Excellent problem-solving skills and the ability to debug and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal in English (our company language), with the ability to effectively collaborate with cross-functional teams.
• Familiarity with: Census, Fivetran, dbt, Airflow, Castor, HubSpot, Vitally.

Show me the Benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶

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Last updated on Feb 23, 2024