Ketch is a Series B, well-funded startup that’s focused on developing first-in class innovation around the domain of data management and privacy. Our vision is an intelligent, pervasive data fabric that respects the data rights of people and businesses. We envision a world in which societies, governments, businesses, and citizens move from rules to tools that respect our data dignity, and enable all stakeholders to responsibly harvest the gains of a data-driven economy. Ketch gives businesses and software engineers a coordinated set of APIs, applications, and infrastructure to help businesses exert perfect control over every scrap of responsibly gathered data.
Backed by a strong investment team, and led by a multi-exit leadership team, we are ambitious to grow the product with strong passionate leaders who strike the balance of product vision AND execution, who don’t mind folding up their sleeves to do what it takes for us to achieve our goals. In short, a Thinker-Doer with Grit! Our founding principles are summarized in this YouTube video: https://youtu.be/Y2kHLmH6Mrc
Role Overview:
The Customer Support Engineer plays a critical role in resolving customer issues efficiently, managing the support desk, and providing expert guidance on complex technical matters. This position requires strong problem-solving skills, hands-on experience with APIs, scripting, and modern web technologies, and close collaboration with engineering and product teams to enhance troubleshooting tools and customer self-service capabilities.
This is an on-site role based out of the San Francisco HQ 3 days a week.