Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Enterprise Support Specialist, Development, plays a crucial role in providing advanced technical support to our Enterprise customers, focusing on all escalated issues requiring Development team intervention. In this role, you will act as the primary liaison between the Customer, Internal teams and Development teams, ensuring that escalated tickets are managed efficiently. You will work closely with the Support Teams, Enterprise Implementation Team, Enterprise Success Team, and Enterprise Customer Experience Specialists (ECES) to provide timely updates to customers, notify them when their issues are scheduled for a fix, and inform them when resolutions are implemented. Additionally, you will manage escalations and ensure that customer communications are handled promptly through various channels, including tickets, emails, Zoom meetings, and phone calls.