Senior Manager, Business Operations & Strategy

About the Role

Business Operations & Strategy leads mission-critical, cross-functional strategies in service of driving Chime’s growth. We dig into Chime’s internal data and distill industry trends and outside perspectives to bring objective analysis and fresh insights to Chime’s most strategic priorities. In this role, you may lead efforts to define Chime’s overall company strategy, build and launch new products, win new market segments, evaluate and improve key user journeys, or unlock new revenue opportunities. Whatever it is, we work on what will move the needle most for Chime. If you thrive when tackling hard problems, are highly analytical, and like to collaborate, we want to hear from you.

The base salary offered for this role and level of experience will begin at $168,570.00 and up to $238,900.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Evaluate and help prioritize growth opportunities, including new products, features and segments, with clear structure and analytical rigor.
• Develop and execute cross-functional strategic initiatives to drive growth and create and scale world-class experiences for our members.
• Evaluate and lead the cross-functional execution of improvements to critical user journeys.
• Unlock new revenue opportunities.

To thrive in this role, you:

• Have 8-10 years of work experience, including: 
  
  • Delivering projects at the Project Leader/Case Team Leader/Engagement Manager level or above at Top Tier management consulting firm, and 
  • 3+ years of experience working within the consumer Banking/FinTech space.
• Have 5+ years of experience in Business Operations, Corporate Strategy, Product Strategy, or relevant functions 
• Are adept in bringing clear and logical structure to ambiguous questions.
• Are highly analytical and think from first principles.
• Are driven by results and enjoy doing whatever it takes to execute on complex projects.
• Have a process-oriented mindset and ability to lead people to get things done.
• Have a knack for driving consensus and collaboration across senior leadership.
• Have experience driving high-impact, strategic projects via cross-functional leadership.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

#LI-MM1 #LI-Hybrid

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Last updated on Aug 12, 2024