Browse
Employers / Recruiters

Bilingual Customer Experience Specialist

Nielsen · 30+ days ago
Jalisco, Mexico
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Now Hiring! Bilingual Contact Center Senior Specialist In-office required.

Are you passionate about building strong customer relationships and contributing to groundbreaking research?

As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.

This role will require a combination of in office and remote work. The majority of the time, you will be required to work in Office.

Job Responsibilities:

  • Cultivate and maintain strong relationships with Nielsen panel families.
  • Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
  • Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
  • Collect accurate device information and ensure data collection integrity.
  • Exceed performance goals related to sample quality and customer satisfaction.

What You'll Bring:

  • Fluency in both English and Spanish (written and verbal) is a must.
  • Excellent communication, negotiation, and customer service skills.
  • Prior sales experience is a significant plus.
  • Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
  • Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
  • High school diploma or equivalent work experience.

What We Offer:

  • Competitive Base Salary
  • Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
  • Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Last updated on Feb 5, 2025

See more

About the company

NielsenNielsen provides data analytics and measurement services for media and marketing industries, helping clients understand consumer behavior and trends.

More jobs at Nielsen

Analyzing

Bengaluru, Karnataka

 · 

30+ days ago

Alexandria, Virginia

 · 

30+ days ago

More jobs like this

Analyzing
Customer Service Representative (Dummy Job)$37k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Edison, New Jersey

 · 

30+ days ago

Administrative Assistant,Customer Service,Payroll clerk$36k+
A
Amerigroup ·  Health insurance provider

Miami, Florida

 · 

30+ days ago

customer service$37k+
M
Merge ·  Digital marketing agency

New Jersey

 · 

30+ days ago

Garland, Texas

 · 

30+ days ago

Twin Falls, Idaho

 · 

30+ days ago

Customer Service/Receptionist$34k+
A
Acrux ·  Marketing and Advertising Agency

Weatherford, Texas

 · 

30+ days ago

Healthcare Customer Service Representative $42k+
O
oajdnwhco5vfaff54m7yrpeb808drd06a14jnqmr5j5ax5i2lhpvdaj6dy8drfhw

West Sacramento, California

 · 

30+ days ago

Oceanside, California

 · 

30+ days ago

Vyvinutý Blakem a Linhem v USA a Vietnamu.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Seznam změn
🚀 LaunchpadNov 27
Vytvořte stránky a prodávejte služby na základě vašeho životopisu.
🔥 Panel hledání práceNov 13
Vylepšené uživatelské rozhraní pro hledání práce s tříditelnou mřížkou, živým filtrováním, záložkami a sledováním aplikací.
🫡 Pokyny k průvodnímu dopisuSep 27
Nová nastavení aplikace Studio vám poskytují kontrolu nad výstupem AI.
✨ Studio Cover LetterAug 9
Automaticky generujte průvodní dopisy pro jakoukoli úlohu.
🎯 Doporučené filtryAug 6
Copilot navrhuje další filtry nad výsledky.
⚡️ Rychlé aplikaceAug 2
Přihlašte se na pracovní pozice pomocí informací z vašeho životopisu. Počáteční pokrytí ~200 tisíc pracovních míst ve Španělsku, Německu, Rakousku, Švýcarsku, Francii a Nizozemsku.
🧠 Analýza práceJul 12
Nechte Copilota přečíst popisy úloh a extrahovat klíčové informace, které chcete vědět. Klikněte na "Analyzovat vše" a vyzkoušejte to. Kliknutím na ikonu ozubeného kola Copilota přizpůsobíte výzvu.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status