About the Team
The Communication Platform team plays a pivotal role in managing and enhancing user interactions within the Gojek ecosystem. We are responsible for facilitating seamless communication between users and the platform, as well as between Gojek and its users, across a variety of channels including Chat, Call, SMS, WhatsApp, Push Notification and Email.
Our mission is to ensure that every message—whether it's a notification, a transactional update, or customer support—is delivered efficiently and effectively. We achieve this by building robust and scalable communication systems that handle millions of interactions daily, ensuring reliability, security, and a top-notch user experience.
In addition to managing these communication channels, we also focus on growing our user base through innovative marketing tools like Shuffle and Snippet. Shuffle allows us to deliver personalized content and offers to users at the right moment, while Snippet provides engaging in-app story format content that enhances the overall user experience.
Our team is made up of talented engineers, product managers, and designers who work together to create and maintain these systems. We thrive on solving complex challenges, innovating new features, and continuously improving our platform to better serve our users and the business.If you are passionate about building large-scale communication systems, working with cutting-edge technologies, and making a real impact on how millions of users interact with Gojek, then this is the team for you.