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Lobby Ambassador | Season 2024 | Grand Hotel Timeo, a Belmond Hotel

belmond-uk-ltd · 20 days ago
Negotiable
Full-time
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Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

We currently have a Lobby Ambassador opportunity to join the team!

The Lobby Ambassador creates a strong sense of arrival for hotel, restaurant and banquet guests in the lobby area. Working closely with the Concierge, Guest Experience, Guest Relations and Front Office teams, our Lobby Ambassador will ensure a memorable first and last impression of the Hotel is of the highest quality.

Main responsibilities

  • Greets guests who arrive to the lobby and welcomes them to the hotel.
  • Greets all guests passing through Front Door and offers them assistance; gives verbal greeting to guests arriving on foot.
  • Assists customers with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
  • Knows the VIPs in house, VIP arrivals and VIP departures of the day.
  • Oversees and monitors the transfer arrivals and departures.
  • Handles all guest interactions with the highest level of hospitality and professionalism including guest complaints, accommodates special requests whenever possible;
  • Becomes a true expert of the hotel’s daily operations, the hotel surroundings and is fully conscious of any road closures, demonstrations and major events happening in town.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Requirements

  • Previous experience in similar and/or related fields in a 5* Hotel preferred.
  • Fluent English and additional languages desirable

PERSONAL PROFILE

  • Ensures a team spirit and working discipline.
  • Make sure that all rules and regulations according to Belmond guidelines are in use.
  • Displays emotional maturity and sensitivity in dealing with others.
  • Organised and demonstrates good planning skills
  • Operates with integrity and objectivity at all times
  • Proactive to address and resolve issues


    Benefits

    • Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
    • Training and development opportunities.
    • Corporate Welfare provided.
    • All meals provided
    • All uniforms and dry-cleaning
    • Team social events
    • Complimentary accommodation at Belmond hotels, discounted rates for our trains,
    • cruises and safaris and discounted food and beverage
    • Accommodation maybe provided upon request
    • Time off: Enjoy 2 days off per week

    About Belmond

    Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

    Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

    The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

    Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

    Last updated on May 30, 2024

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