Junior Client Support Coordinator (B2B)

Do you have a good knowledge of Microsoft Office Suite software?

Do you have strong communication skills?

Are you interested in working for a global leader at its sector?

On behalf of our client, a well-known and leading software and services provider in the financial, retail and hospitality sectors, is looking for a Client Support Coordinator.

📌 Location: Gerakas, Athens, Greece

📍 Working model: Hybrid (2 days remote, 3 days at the office). Working Hours: MON-FRI, 09.00 – 17.00

🖋️ You will be reporting to the Services Country Manager

What you will do:

As a Client Support Coordinator, you will be the primary point of contact for key B2B clients, managing customer service delivery from incident reporting to resolution. Your responsibilities include:

• Customer Relationship Management: Maintain strong client relationships by providing timely and effective support.
• Issue Resolution: Coordinate with internal teams (SW Engineering, Field Support, Customer Support) to resolve client issues.
• Service Analysis: Analyze service performance and suggest actions to enhance customer satisfaction, loyalty, and profitability.
• Support Provision: Offer general and account-specific support to the client’s Engineering team.
• Service Understanding: Utilize knowledge of service systems, functions, policies, and customer contracts to resolve issues.
• Proposal Creation: Develop and present high-level offers and Proof of Concept (PoC) proposals.
• Pricing Participation: Actively engage in the pricing process to ensure competitive and fair pricing for services.

Requirements

• Technical/Vocational certification or High School diploma
• 0-1 years of related experience, ideally in Technical Support or Customer Care related roles
• Ability to understand the lifecycle of Technical Services (from reporting to final fix)
• Demonstrated proficiencies with Microsoft Office Suite software; you will be working a lot with Outlook and Excel (Tables, Filters, basic Graphs)
• Ability to work in a fast-paced environment, time management and organizational skills
• Excellent interpersonal and communication skills
• Fluency in Greek and English (written and oral)

Benefits

💰 Monthly Salary Range 1,200k – 1.300k gross
🏠 Hybrid Working Model

📖️ Continuous education

💻 Company phone & laptop

💼 Modern working environment

👥 Recruiting process: 

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an introductory interview.

As for the next step, there will be 1 more interview round with the Services Manager, on our client's premises

💬  For any questions regarding this opportunity, please directly contact George Komninos to the following email: ( gkomninos@manpowergroup.gr )

You can always check all our IT/Technology Roles here: https://manpowergreece.gr/it-jobs/

Last updated on Aug 6, 2024