Patient Care Representative (remote, hybrid, on-site)

About Us

We are seeking intelligent individuals with diverse backgrounds — people, who like to ask questions, solve problems and find better ways to do things.

At KeyBridge, we believe we’re only as good as our reputation; after all, we are a respected leader in our industry and 17-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join KeyBridge, we think you will. Here are just a few of the perks:

• Business casual work environment
• Profit sharing and 401k with employer contributions
• Health, prescription, vision and life insurance
• Vacation and paid time-off
• Culture of caring for our employees, our clients and their patients while having fun along the way
• Promoting team-building with fun; annual family picnic, holiday party, interactive games, luncheon carry-in and even an amusing Halloween costume contest
• On-site fitness center
• Wellness initiatives that have included fresh fruit and veggie Wednesdays, walking & hydration challenges, smoking cessation and even a visiting massage therapist.

Position Summary: Patient Care Representatives work for our state-of-the-art call center in Lima, OH, representing hospitals and healthcare providers while caring for their patients by processing payments and assisting them to resolve their patient account balances. We offer a team-driven work experience with flexible scheduling and monthly performance-based bonus plan. Spanish-speaking and previous medical billing experience are both a plus.

We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful; we want to hear from you! Other perks to expect are:

• Flexible scheduling
• 125 hours of on-the-job training
• Monthly performance-based bonus plan
• Team-driven work experience, where together we can grow to our full potential

We are hiring full-time Patient Care Representatives. Our employees have the ability to work in our home office or work from home. Team members located within a 45 mile radius of our home office are requested to work on site one day per week.

Qualifications

• Ability to understand and communicate with patients to assist them in resolving their patient account balances
• Basic keyboarding and the ability to learn & navigate our proprietary software
• Good listening & communication skills to successfully assist patients on the phone
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Write simple correspondence and effectively present information in one-on-one communications with responsible parties, clients, and other employees of the organization
• Ability to pass the ACA certification tests when you become eligible
• Ability to multi-task at a high level
• Ability to understand and communicate with Spanish-speaking patients is a plus
• Previous experience with medical insurance billing is a plus

Last updated on Aug 19, 2024