Senior Merchandising Operations Program Manager

Our Opportunity:

At Chewy we are building a Retail Operations team to become the most trusted and convenient destination for our pet partners to conduct business and are looking for a Sr. Program Manager in Bellevue, WA. This role will be standing up our Voice of Vendor program, where we collect feedback from our vendor partners on the largest pain points and execute process improvements to enhance our overall vendor experience. This role will also launch a new vendor training program and help us scale vendor engagements, enabling us to build relationships with our partners across multiple methods that are as unique and diverse as our vendor community.

 

What You’ll Do:

• Develop process and KPIs for collecting feedback, identifying solutions, and launching process improvements across the end-to-end vendor experience.
• Integrate anecdotes and data into weekly, monthly, and quarterly business reviews quantifying positive impact within our partner community.
• Develop a New Vendor training program that ensures new-to-Chewy vendors have a positive first interaction with Chewy and are set up for long-term success.
• Create a prioritized roadmap for monthly vendor training sessions and vendor self-service resources.
• Develop multiple methods to scale vendor engagements including (but not limited to) vendor roundtables, tradeshow engagements, one-to-many virtual engagements, and one-on-one calls.

What You’ll Need:

• Minimum 5-7 years of experience in a fast-paced setting or similar Customer Service or Partner Success environment directly managing multiple, cross-functional programs.
• Experience managing and overseeing product, merchanding, and operations relationships.
• Proficient in utilizing project management software tools (Smartsheet, PowerPoint, Word, Confluence, JIRA, Oracle CRM, etc.) to manage and optimize process workflows, including maintenance of key project details and data points.
• Proven ability to use analytical, innovative, and quick-on-your-feet thinking to adapt workback plans while still delivering on time.
• Demonstrated track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in ambiguous situations.
• Excellent attention to detail, effective negotiation and problem-solving skills.
• Team player, passionate about motivating and/or mentoring team members, fostering a positive team environment and culture
• Bachelor’s degree in Communications, Learning and Development, Operations, or related field.
• Travel is expected 10% of the year.

 

Compensation & Benefits: 

Our salary range for a Senior Merchandising Operations Program Manager position is $129,500.00 - $207,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. 

 

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

 

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

 

•

Last updated on Aug 19, 2024