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Retail Account Manager

watchguard · 29 days ago
Negotiable
Full-time
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WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

Position Overview:
The Retail Account Manager handles retail sales billing within the Consumer Business Unit and overseeing a diverse distribution channel comprising wholesalers, sub-wholesalers, retailers, group purchasing centers, and small distributors. Reporting directly to the team manager, this role involves representing the Panda brand to key stakeholders across various sectors, including major retailers (ECI, FNAC, MediaMarkt), wholesalers, distributors, electronic channels, and e-tailers.

Key Responsibilities:
1.    Provide comprehensive support to the commercial team of wholesalers, focusing on strategic initiatives, policy implementation, channel optimization, customer retention, advertising, and merchandising, while facilitating training programs to drive sellout success.
2.    Develop customized business plans tailored to the unique needs of the channel, with a keen focus on adjusting marketing budgets to maximize effectiveness.
3.    Measure success by achieving objectives related to new business generation, customer retention, and growth with assigned partners, ensuring sustained profitability and expansion within the market.

Primary Role:
As a Retail Account Manager in the cybersecurity sector, the primary responsibility is to nurture and enhance partnerships with channel affiliates to drive sales and revenue growth. This includes fostering strong relationships with various channel players and promoting the adoption of cybersecurity solutions across the partner ecosystem.

Additional Responsibilities:

  • Maintain and expand the representation of the portfolio at the point of sale, particularly focusing on enhancing security solutions for home users.
  • Introduce and train customers on new product offerings.
  • Expand the retail area by identifying new customers and sales opportunities.
  • Negotiate with resellers and partners to implement Panda Dome solutions, including rebates and objectives.

Requirements:

  • Prior experience in the two-tier/channel sales ecosystem, preferably within the network/cybersecurity space.
  • Proven track record of sales excellence, plan development, and quota achievement.
  • Strong presentation, written communication, and negotiation skills.
  • Ability to work autonomously and remotely, proficient in Salesforce or similar CRM systems.
  • Fluent in English and Spanish.

Desired Skills:

  • Extrovertive personality with a high level of motivation and a positive attitude.
  • Strong problem-solving, flexibility, adaptability, leadership, and communication abilities.
  • Analytical mindset with a focus on revenue stream monitoring and profitability optimization.
  • Demonstrated ability to foster client relationships, strengthen industry partnerships, and identify new business opportunities.
  • Business acumen, including an understanding of company metrics and a customer-centric mindset.

Experience:

  • 5+ years of direct and indirect sales experience in related industries.
  • Minimum medium-grade professional training in business, sales, or marketing related field or an equivalent combination of education and experience. 
Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect more than 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
 
WatchGuard is headquartered in Seattle, Washington, with team members working remotely and in offices worldwide.
 
Our company culture places an intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our Core Values: Accountability, Community, Belonging, Action, Innovation, and Customer-Centric. Learn more about our company culture at www.watchguard.com/wgrd-careers.
 
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws. Our equal employment opportunity (or EEO) policy focuses solely on the talent, hard work, contributions, and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions. We consider focusing on an employee's protected characteristics rather than on talent, hard work, and actual work results to violate our EEO policy. As an Equal Opportunity Employer, we are committed to a diverse workforce. WatchGuard participates in E-verify.
 
WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

Last updated on Mar 18, 2024

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