Project Manager & Implementation Specialist - Client Deployment

1GLOBAL is a global speciality telecommunications company connecting people and devices instantly, anywhere with our unique connectivity solutions. Managing mobile devices and connectivity globally for the world’s largest investment banks, enterprises, big tech companies & IoT businesses. 

1GLOBAL isn't just another mobile company - it's a powerhouse in the world of wireless communications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the world's largest investment banks, enterprise, big tech and B2B2C customers. From cutting-edge eSIM solutions to seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. With close to 400 employees and over $100m in revenues that are growing by over 40% year-over-year, and as a profitable and cash generative company, we have the DNA of a highly successful entrepreneur driven scale-up that is set to disrupt one of the world’s largest markets.

We are a world-leading innovator by partnering with the world’s largest device manufacturers and digital platform owners we defining the future of connectivity, our growth is nothing short of meteoric.

We're now gearing up to take our brand to even greater heights! 

Position Overview

The Project Management and Customer Implementation Specialist will be responsible for overseeing the successful implementation and rollout of projects to customers with the goal of ensuring predictable revenue forecasting across the product lines and customer satisfaction. This role involves managing project timelines, coordinating with cross-functional teams, ensuring a seamless customer onboarding experience, and regular internal revenue forecast reporting.

Key responsibilities

Project Management:

·       Lead and manage projects from initiation to completion, ensuring all project milestones are met on time and within budget.

·       Develop detailed project plans, including timelines, SoW’s, change control, risk and action logs, facilitate resource allocation, and implement risk management strategies.

·       Monitor project progress and make adjustments as necessary to ensure successful project delivery.

·       Communicate project status, risks, and issues to stakeholders and senior management.

Customer Rollout:

·       Coordinate with customers pre-sale to understand their requirements and ensure a smooth rollout of products and services once sold.

·       Develop and execute customer rollout plans, including training, support, and documentation.

·       Ensure customer satisfaction by addressing any issues or concerns during the rollout process.

Revenue Predictability:

·       Focus on removing activation dependencies through as much advance planning as possible pre-sale and post-sale in order to expedite the time to revenue.

·       Provide revenue predictability through accurate forecasting and regular reporting on customer implementation schedules.

Cross-Functional Collaboration:

·       Work closely with sales, service delivery, product development, onboarding, and customer support teams to ensure alignment and successful project execution.

·       Facilitate communication and collaboration between internal teams and external customers.

Process Improvement:

·       Identify and implement process improvement opportunities to enhance project management and customer rollout efficiency.

·       Document and communicate changes to processes, ensuring alignment across the organization.

Requirements

Qualifications

Experience:

• 3+ years of experience in project management, customer rollout, or a similar role.
• Proven track record of successfully managing and delivering projects on time and within budget.
• Experience in the telecommunications or technology industry is preferred.

Skills:

• Strong project management skills, including the ability to develop detailed project plans and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
• Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Jira).
• Strong problem-solving and analytical skills.

Attributes:

• Highly organized and detail-oriented.
• Ability to work independently and manage multiple tasks simultaneously.
• Adaptable to a fast-paced and dynamic work environment.
• Proactive and results-driven approach to problem-solving.

Benefits

Why 1GLOBAL?

Embarking on a journey with 1GLOBAL is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights!

What We Offer:

• Competitive salary and the opportunity to reach massive levels of performance driven compensation boosted by accelerators.
• The opportunity to grow your role within one of the industries’ most dynamic and successful telecommunications company that is growing over 40% year-over-year, led by a duo of very successful technology repeat entrepreneurs.
• Opportunities to work internationally over time in one of the other offices of 1GLOBAL.
• A dynamic and collaborative work environment.
• The chance to play a decisive role in of a forward-thinking company at the forefront of global communications innovation.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Last updated on Aug 28, 2024