The Company:
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
The Junior IT Technician is responsible for a variety of IT administrative duties. It includes the responsibility for maintaining the availability, security, integrity, performance & enhancements of internal systems infrastructure, which includes Windows servers, LAN network, and install and configuring desktop PCs, laptops, PDAs, and mobile devices with appropriate software applications according to Hexagon Geosystems Global IT guidelines.
This job will require you to work across our two Brisbane physical locations, including but not limited to:
And support remotely the rest of our APAC offices such as:
- Perth
- Balikpapan
- Newcastle
- Kazakhstan
Major Areas of Responsibility:
- Responsibility for maintaining the availability, security, integrity, performance & enhancements of internal systems infrastructure, which includes Windows servers, LAN network.
- Install and configure desktop pc’s, laptops, PDAs, and mobile devices with appropriate software applications according to Hexagon Geosystems Global IT guidelines.
- Phase-in /phase-out of HW and SW and Inventory Management
- Perform help desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues, and seeing them through to resolution with interfacing to Global IT 2nd level support teams.
- Provide advice on workstation configurations and printer requirements for end users as required.
- Provide user training for basic applications.
- Maintain appropriate records of warranties & license information, ensuring that licenses are kept up to date and are being used according to agreements in place.
- Collaborate with other support staff and contractors to resolve IT incidents.
- Actively build relationships with contacts based in other regions to further develop contacts within the organization.
- Interacting with internal customers, and working collaboratively with support personnel, project engineers, software engineers and hardware support engineers, to resolve issues.
Knowledge and Experience - Required:
- A degree in ICT or a related field is highly desirable.
- Demonstrated experience as IT support.
- Some experience in establishing and maintaining cloud and on-premises infrastructure.
- PC hardware fault evaluation and support
- Mobile device fault evaluation and support.
Knowledge and Experience - Desired:
- Demonstrated experience providing L1 IT support for 12 months or greater
- Sound technological capabilities in Office 365, Windows 10 and 11, Microsoft Exchange, Active Directory and Microsoft Intune
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider is highly advantageous.
- ITIL certifications are ideal but not mandatory.
- ServiceNow
- Some experience with the Linux command line
- Experience with system administration in a client-server environment and LAN technology
- Experience maintaining structured network cabling such as patch panels etc.
- Vast working knowledge of supporting, diagnosing, and troubleshooting diverse and varied environments with a particular focus on PC and Server Hardware, MS Operating Systems, TCPIP Networks and SQL-based applications.
- Keen interest in providing a superior level of customer service and support to our clients.
- Strong communication skills, both written and verbal, including the ability to communicate effectively to both technical and non-technical audiences
- Strong diagnostic and troubleshooting skills Strong organizational and prioritization skills.
- Ability to work autonomously or as a part of a team, whilst remaining motivated to achieve goals and objectives
- Resourcefulness, flexibility, sense of urgency Strong attention to detail
- Willingness to travel on rare occasions domestically or abroad
Travel:
- From time to time there will be an opportunity for travel to Perth and Newcastle to assist in projects.
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
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Last updated on Oct 21, 2024