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Sr. Product Manager (Customer Relationship Management)

storable · 30+ days ago
United States
$141k+
Full-time
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Senior Product Manager - Customer Relationship Management (CRM)

Position Overview:

We are seeking a highly skilled and experienced Senior Product Manager with a B2B SaaS background to set an outcome-oriented product strategy and deliver value to our customers. As the Senior Product Manager on the Customer Relationship Management (CRM) team, you will play a crucial role in shaping and driving the strategic vision for our CallPotential product. You will lead cross-functional teams who partner with design, marketing, engineering, sales, and the senior executive leadership team, collaborate with stakeholders, and be responsible for the end-to-end product lifecycle, from ideation to launch and ongoing optimization. You and the team will solve customer problems, achieve a set of specific and collectively understood business objectives, and guide the overall direction of your product. Your success will be measured by how well you communicate vision, set expectations and build compelling cases for your strategy.

What you will do:

  • Product Strategy:
    • Develop and articulate a clear product strategy aligned with business objectives and market demands.
    • Identify opportunities to address customer problems and drive incremental business value from MVP through to MLP
    • Analyze market trends, competition, and customer feedback to identify opportunities for product enhancements and innovation.
    • Articulate the value of prioritized features and how they fit into a larger overall strategy
    • Evaluate financial impact of proposed features, and create compelling business cases to drive alignment
  • Roadmap Planning:
    • Create and manage the product roadmap, ensuring alignment with company goals and customer needs.
    • Prioritize features and releases based on a deep understanding of market dynamics and customer requirements.
    • Clearly articulate the problems that need to be solved for your customers as well as Storable, and quantify the value to be created once those problems are solved
    • Define, measure, and communicate OKRs associated with roadmap deliverables
  • Product Development:
    • Lead the end-to-end product development lifecycle, including requirements gathering, design, development, testing, and release.
    • Make data-driven decisions and continuously iterate on products to optimize performance and user satisfaction.
    • Collaborate directly with Engineering and Design to deliver high-quality products, while balancing internal and external stakeholder feedback and expectations 

What you will need:

  • Proven experience (8+ years) as a Product Manager in an enterprise B2B SaaS application, CRM experience preferred 
  • Strong analytical skills and a data-driven mindset. Makes data driven decisions and uses quantitative analysis to create strategy and prioritize work
  • Technical understanding of underlying data and customization frameworks required to enable a successful CRM 
  • Experience driving end-to-end strategic transformation within a product 
  • Demonstrated ability to lead cross-functional teams and deliver results in a dynamic, fast-paced environment.
  • Deep understanding of software development processes and methodologies, with experience working in a nimble product delivery organization where product, design, and engineering work in close collaboration
  • Excellent communication and interpersonal skills, with an emphasis on navigating hard conversations to reach desired outcomes for all stakeholders
  • Comfort with both the art (user empathy, design) and science (analytics, statistics, structured hypotheses) of product management
  • Familiarity working with Agile Scrum methodologies
  • Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

If you are passionate about driving innovation in the software industry, thrive in a collaborative environment, and have a proven track record of successful product management, we invite you to apply for this exciting opportunity at Storable. Join us in shaping the future of our software products and making a meaningful impact on businesses worldwide

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range
$141,000$185,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

  • Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution. 

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks: 
  • Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • 401(k) match after 60 days, 100% vested after 1 year
  • Employer contribution to your HSA, plus a HRA to help offset your deductible.
  • Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
  • Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
  • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
  • We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
  • We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
  • Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making.
  • Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you’re excited about this role but your professional background doesn’t perfectly align with the qualifications above, we encourage you to apply. Even if this role isn’t the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.

To protect yourself, please consider the following guidelines:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

We’re committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.

Last updated on Aug 2, 2024

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