Forms Content Associate

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Forms Content Associate is a key contributor to our Forms Content team, playing a critical role in ensuring that our payroll reporting forms and eFiling software meet the needs of our clients. This role focuses on delivering excellent technical support, troubleshooting software issues, and enhancing overall user experience. As the primary point of contact for customers experiencing issues, you will help resolve problems quickly and professionally, contributing to the improvement of our products and services.

As a Forms Content Associate, you will also have opportunities to build technical expertise, collaborate with cross-functional teams, and grow your skills in forms maintenance and content development.

This is an ideal role for someone who is tech-savvy, detail-oriented, and passionate about helping customers solve problems while working in a dynamic and fast-paced environment.

More specifically, you will:

• Test form updates made by other team members to build your expertise and prepare for future responsibilities in forms maintenance.
• Provide technical support to clients via phone, email, and chat.
• Troubleshoot technical issues using remote support tools.
• Identify patterns and potential challenges in upcoming technologies and solutions.
• Collaborate with various departments to communicate user issues and software updates.
• Document technical issues in bug tracking software.
• Maintain and update the customer support portal.
• Contribute to the improvement of software programs by evaluating current objectives and proposed changes.

What We Need From You

• Basic knowledge of computer software.
• Ability to quickly learn and master our software and services.
• Strong customer service skills, with an emphasis on active listening and documenting client needs.
• Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• High attention to detail and the ability to work independently in a fast-paced environment.
• Previous experience in client support or customer service is preferred but not required.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check, including drug screen

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

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Last updated on Oct 7, 2024