Applications Administrator, HR & Learning Applications

West Monroe is looking for a System Administrator to join our Information Technology (IT) Team  to focus on the configuration and administration of our Learning Management System and Learning Experience Platform.

As an administrator and analyst, you will wear many hats on projects and be responsible for supporting the continuous development and improvement of our talent software products. This role will focus on requirements gathering, testing, documentation, training, and post-deployment support. Working within an Agile/Scrum team, you will assist with maintaining a large-scale enterprise solution while learning and growing professionally. This role involves collaborating with key stakeholders to understand functional requirements, participating in backlog grooming, contributing to planned releases, and validating that developed features and capabilities satisfy acceptance criteria and metric goals.

This is an exciting role that will present the challenge of helping the business define talent technologies and processes that will deliver greatest value to our employee-owned firm.

Key Responsibilities

• Install, update, tune/configure, diagnose, and administer West Monroe’s Learning Management System and Learning Experience Platform applications
• Demonstrate strong understanding of talent software capabilities and limitations and clearly communicate those to internal partners
• Work with key stakeholders to gather, understand, and define business requirements
• Collaborate with other departments and corporate IT groups to ensure solutions meet business requirements and fulfill user stories
• Identify and create inventory of process best practice gaps, while maintaining system documentation
• Lead incident management activities such as issue resolution and root cause analysis
• Collaborate with external vendors to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development(as necessary)
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments 
• Provide software advice, level 2 and 3 support, and end user training for Learning Management System and Learning Experience Platform applications
• Work proactively to remove technical debt and security vulnerabilities, and strive to deliver solutions using talent software products and features without customizations whenever possible

Qualifications

• Bachelor’s degree in business management, engineering, human resources, or similar preferred
• 2+ years of experience supporting HR software
• A "driver" personality - constantly pushing toward clarity and results while balancing the need for great cross-team collaboration
• Experience working with HR products and suites, i.e. Degreed, LearnUpon (or similar), Workday, or other talent systems
• Demonstrated ability as a subject matter expert to support, maintain, and administer learning applications
• Desire to learn and continuously improve
• Strong written and oral communication – must be able to work well and communicate effectively with technical and non-technical resources
• Experience working in an Agile/Scrum sprint-based environment; understanding of Agile/Scrum methodology concepts, techniques, and ceremonies strongly preferred
• Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things
• Ability to analyze, understand, and prioritize business problems
• Work experience in management/technology consulting or professional services industries preferred

Last updated on Aug 19, 2024