North America QA Manager

JOB TITLE: NORTH AMERICA QUALITY ASSURANCE MANAGER

REPORTS TO: DIRECTOR OF GLOBAL QUALITY ASSURANCE AND R&D

DEPARTMENT: QUALITY ASSURANCE

LOCATION: OXNARD, CA

 

 

Mission Produce is the global leader in the worldwide avocado business, with additional offerings in mangos. Since 1983, we have invested in people, state-of-the-art technology, and avocado-specific and ripening infrastructure to expertly serve our customers, growers, and partners in over 27 countries. We own and operate four packing facilities in multiple global locations including California, Mexico, and Peru. Our global distribution network includes 16 forward distribution centers in North America, China, Europe and the Netherlands, which promote company expansion into new territories and categories. Throughout our history, we have remained rooted in honesty, respect, and loyalty to provide a year-round supply of high-quality fruit from field to fork.

 

JOB SUMMARY

Quality Assurance Control for all company products to ensure that the highest standards of quality are maintained. Review and update existing product specifications and standards. Implements various testing and sampling procedures, prepare related reports, and recommend solutions. Promote an understanding of the quality standards with FDC associates. Maintain specifications for company quality processes and procedures and look to innovate and improve all tasks. Work with all areas of the company to communicate quality data and trends to prevent issues.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

§ Investigate customer returns to determine and track root causes. Coordinates with respective departments to develop corrective actions and implement solutions.

§ Optimize product quality by conducting product, operations and compliance audits.

§ Prepare quality documents and reports summarizing key metrics, information and trends.

§ Develop improved quality assurance policies and procedures.

§ Integrate and implement quality assurance standards throughout product process flow.

§ Standardize processes across facilities.

§ Identify training needs and coordinate/create training inventions to meet quality standards.

§ Execute, evaluate and improve on FDC Scorecard Audit Process as well as implement appropriate corrective actions from these findings.

§ Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.

§ Collect and compile statistical quality data that is beneficial to Global Mission team.

§ Analyze data to identify areas for improvement in the quality system.

§ Draft quality assurance policies and procedures.

§ Integrate QA into production and train employees to ensure efficient and accurate quality processes. Conduct continual training of QA specs to all employees.

§ Review QA reports and communicate details and outcome of quality activities to Global Mission various reporting channels.

§ Communicate with Global Quality teams.

§ Be involved in various facets of the company and be a team player among departments.

§ Ensure alignment of standards and needs between Mission and Customers.

§ Maintain and update all QA SOP’s for all facilities.

§ Be able to perform all inspections and duties of QA techs. Ensure accuracy and timely delivery of reports using all existing technologies.

§ Carry out all standards set forth by the Sr. Director of Global Quality and Logistics.

§ Must be a motivated, self-starter with good people and communication skills.

§ Create and complete experiments to test packaging, product and other elements of quality.

§ Set up stations and equipment to measure quality specifications.

§ Test product for oil content, temperature and internal/external defects.

§ Maintain a clean and orderly workstation.

§ Lift 48-pound containers from stacked pallets.

§ Perform other duties as assigned.

 

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following:

§ Analytical: Ability to collect and interpret data. Ability to research and problem solve independently.

§ Problem Solving: Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in group solving situations, use reason even when dealing with emotional topics.

§ Technical Skills: Assess own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills, share expertise with others.

§ Interpersonal Skills: Focus on solving conflict, not blaming, maintain confidentiality, listen to others without interrupting, remain open to other’s ideas and try new things.

§ Teamwork: Balance team and individual responsibilities, exhibit objectivity and openness to other’s views, able to build moral and group commitments to goals and objectives.

§ Motivation: Measure self against standard of excellence and wiliness to continue to learn and grow.

§ Quality: Demonstrate accuracy and thoroughness. Attention to detail.

 

MINIMUM QUALIFICATIONS & REQUIREMENTS

§ Able to work in a fast paced, dynamic, high stress environment.

§ Ability to deal with changing objectives, deadlines, and priorities beyond one’s control as needed.

§ Able to work according to food facility regulations.

§ Bachelor’s degree in food science or related discipline and a minimum of 3 years of prior work experience in Quality Assurance preferred.

§ Bilingual in English and Spanish preferred.

§ Proven ability to lead and motivate groups and individuals to work effectively in a team environment to meet organizational goals for a growing company.

§ Proficient computer skills (Word, Excel and Power Point).

§ D365 background a plus.

§ Excellent written, verbal, interpersonal, and presentation skills. Ability to get along with diverse personalities at all levels of the organization.

§ Strong ability to work independently and remain self-motivated with minimal direct supervision.

§ Ability to develop and maintain strong relationships with all levels of the organization.

§ Excellent ability to identify business process improvements and report existing deficiencies.

§ Strong organizational skills and close attention to detail.

§ Must be willing to travel.

 

 

 

 

 

 

 

 

 

 

 

MISSION PRODUCE EMPLOYEE PRIVACY POLICY

This Privacy Policy sets out how Mission Produce, Inc. (the “Company”) uses and protects any information that employees may give the Company in the context of their employment, job application, or other similar working relationship with the Company. This Privacy Policy also applies to the information the Company collects about employees’ emergency contacts or individuals whom the Company administers benefits relating to their employment with the Company.

You can view the Privacy Policy by clicking on the link below. Mission Produce Employee Privacy Policy Mission Produce Employee Privacy Policy (Spanish)

 

Compensation: $110,800 - $166,200 annually 

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Last updated on Nov 6, 2024