Client Manager, Initiative Health

About Us 

Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different.  

When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow.  

Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability.  

Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.  

ROLE OVERVIEW:

With a passion for problem solving and the personal drive to go the extra mile to exceed client expectations, you will join an exciting team committed to delivering excellence in strategy, service delivery and results in the health and pharmaceutical sector.

You will run your own accounts, and support the Associate Director on some of our larger accounts,  working across multiple projects covering highly regulated healthcare professional (HCP) targeted campaigns, patient campaigns and direct-to-consumer OTC brands.

As the primary point of contact, you will be responsible for managing the day-to-day client relationship with multiple stakeholders from various parts of the client business, helping to position Initiative Health as a key business partner. You will work closely with internal teams to ensure work is being delivered on schedule and with exceptional quality.

ROLE AND RESPONSIBILITIES

• Responsible for the day to day leadership of your client account(s)
• Developing and managing relationships that build trust with your client contacts
• Ensure everyone working on your account(s) are producing high-quality work that is fully aligned with the client’s brief, priorities, business and marketing targets and other mandatories.
• Work closely with internal stakeholders to establish and implement solid operational excellence frameworks, including tools, process documentation, operating manuals and financial/invoicing tracking where appropriate.
• Oversee the creation of robust project timing plans and ensure their implementation for the timely delivery of projects.
• Organise and lead key client meetings including managing of internal and external participants, as well as status/update meetings
• When requested, running profitability reports of your account(s) by reviewing resource utilisation, flagging areas of concern and supporting the development and implementation of action plans where required.
• Working closely with Associate, CAM to ensure that appropriate tasks are delegated and completed to a high standard
• Provide support and coaching for more junior staff on a day to day basis to support their work and elevate the quality of their delivery. 
• Have a deep understanding of all Initiative Health services, and the ability to sell-in and run campaigns across all services
• Proactively identify potential areas of organic revenue growth and convert these opportunities.
• Leading presentation skills to client and colleagues alike.
• Contributor to impactful communications plan development to meet client needs and deliver communication ideas
• Provide timely responses to adhoc client requests as required
• Having an overview of performance across key metrics on your account(s)

QUALIFICATIONS & COMPETENCIES

• Proven ability to develop and maintain great professional relationships with clients, colleagues and vendors
• Experience in Marketing and/or Advertising and Media, ideally gained in an agency setting
• Experience within Healthcare, amongst HCP and DTC campaigns
• Ability to drive projects from conception to completion; project management experience
• Confident commercial acumen
• Bachelor degree in related field or equivalent work experience

THE PERKS

We guarantee that your career with us will be varied and exciting. Every day in this fast paced environment presents a different challenge and if you work smart and are the best at what you do, your time here will produce endless possibilities for your future.

You will get our support in developing your skills at every step of your career journey with us. Your manager will help you create a tailored career path and through our in-house experts, and online performance management and learning and development tool, you will have access to a wide range of internal and external courses. In addition to this there are always plenty of internal sessions on the latest developments in the industry, e-learning courses, bite-size learning sessions and on the job training and development.

We aim to provide all of our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency both in the UK and globally.

When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So we also offer a range of benefits:

• Unlimited annual leave (trialling in 2022)
• Group Income Protection (after 2 years’ service)
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Core Hours (Mon-Thurs, flexible start/finish times)
• Early finish Fridays
• Generous Maternity & Paternity Pay
• Wellbeing programme, including subsidised monthly massages
• Paid time off for Volunteering
• Independent mortgage advice
• Financial education
• Employee Assistance Programme
• Interest free season ticket loan
• Free breakfast
• Free lunches whilst working in office
• Free eye tests
• Regular Bar Night
• Retail discounts
• Flexible benefits including Dental, Travel insurance, Ride2Work, GymFlex and many more!

HOW WE PROTECT YOU

The manner in which IPG Mediabrands processes your personal data is set out in the eRecruitment Privacy Notice. By submitting your data you are stating that you have read and understand how your personal information will be used and processed by IPG Mediabrands.  

 

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Last updated on Aug 28, 2024