Customer Experience Representative

Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.   

Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.

We are a people-centric culture building sincere relationships with our customers and our teams. 

We Are Thoughtful

We Are Ambitious

We Are Easy to Love

We have operations in Brisbane, Australia and California, USA.  We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.

If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you! 

The Customer Experience Representative is responsible for providing outstanding service to our

online customers across all communication platforms in a timely manner, keeping with the tone

and feel of the company. The Customer Experience Representative performs duties to a level that

meets the team and individual KPI’s as instructed by management in recurring meetings.

We care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks!

·       Flexible Scheduling & Rostering Practices - We Work Around Your Availability (Unless Noted)

·       Amazing Employee Discount Program (50%)

·       Company Paid Employee Assistance & Mental Health Plans (EAP)

·       Positive Company Culture that Celebrates both Personal & Company Milestones

Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you! 

Petal & Pup Pty., Ltd. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@aka-brands.com. Please note that we do not respond to application inquiries or resume submissions via this email address.