Program Coordinator

Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

It's a pivotal time for MasterClass – and we want you to be a part of the journey. With offices in San Francisco (HQ) and Waterloo, Ontario plus a studio in Los Angeles, we are looking to expand our team to support the business.

If you want to help make an impact on our members' lives – we want to hear from you!

We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass, please apply for the role. 

At MasterClass, creating world-class content is at the heart of all we do. The Content Operations team sits at the center of managing all our class development processes, driving cross-functional operations and communications, and serving as trusted thought partners and collaborators across the company. 

We’re looking for a Program Coordinator who’s ready to be an outstanding organizer and empathetic problem solver to help support our processes for making new classes come to life at MasterClass!

What You Will Do: 

• Partner with the Content team to manage, track, and force-multiply the output of our core class development processes
• Gather and analyze feedback on Content team workflows to identify opportunities for improving productivity and/or collaboration
• Support day-to-day operational processes for creating new classes at MasterClass, tracking progress on critical milestones, reporting issues, and resolving blockers along the way 
• Organize and upkeep critical class lifecycle information across key internal tools, trackers, and timelines to enable productivity, visibility, and seamless integration for our cross-functional partner workflows

About You:

• Radical Ownership: you have a deep sense of responsibility for the team’s success, are self-motivated, and hold yourself to a high standard of character and achievement. No task is too small, and no task is too big!
• Master Communicator: you have superior written and verbal communication skills, as well as highly developed interpersonal skills
• Methodical: you find joy in breaking down problems, adding structure to ambiguity, and organizing systems for productivity (bonus points if you’ve ever been teased as the Notion guru or Google Sheets wizard among your peers!)
• Energetic & Growth Oriented: you’re eager to learn and unafraid to step outside your comfort zone. You actively strive for personal and professional growth, and are ready to work with a team equally invested in helping you achieve your goals!
• Passionate about MasterClass: our mission, values, and product resonate with the person you wish to become and the impact you wish to leave on the world
• Recent grad or up to 3 years of relevant experience working in fast-paced, high-expectation environments
• Prior experience working in the following industries or environments a plus, but not required:  creative industries, agency experience, executive assistance, education, management consulting, consumer-facing tech, media/entertainment company
• Prior experience working in a project management, program management, or similar role a plus, but not required

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you. #LI-EC1

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Last updated on Aug 22, 2024