Manager Business Process Improvements

Title: Manager Business Process Improvements
Location: REMOTE 
Govt. Client:Small Business Administration (SBA)
Clearance: Public Trust (eligibility)
Salary: Depending on Experience (DOE)
Benefits: Health, Dental, 401k, Etc.

 

Job Summary

Diligent Solutions is seeking a Manager to support various business process improvement projects. Support the SBA Office of Disaster Recovery & Resilience (ODR&R) project by leading initiatives focused on standardizing Field Operations Center policies and procedures, and developing and delivering mitigation materials and training. This position is integral to ensuring that SBA's disaster response and recovery efforts are streamlined and effective. 

Key Skill Areas: Disaster Recovery, Field Operations Center policies and procedures, Emergency Management

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Emergency Management, or a related field. A Master’s degree or relevant certifications is a plus. 
• Minimum of 7 years of experience in management consulting, with a focus on public sector projects, disaster recovery, or operational standardization. 
• Lean Six Sigma certification, a plus.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently. 
• Problem-solving mindset, with the ability to identify and address project issues proactively.
• Proven experience in developing and implementing standard operating procedures and policies.
• Strong ability to create and deliver training materials and technical assistance.
• Expertise in disaster recovery processes and mitigation strategies.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of stakeholders.

Responsibilities and Duties:

• Assist SBA in standardizing the Field Operations Center policies and procedures in coordination with SBA headquarters. 
• Document polices, procedures, and work flow diagrams of as-is and to-be processes. 
• Identify gaps in current operational practices and develop streamlined processes for field operational procedures, reporting, administrative functions, and employee relations. 
• Help SBA achieve consistency in operational roles and duties across both field offices, improving efficiency and effectiveness in disaster response. 
• Develop comprehensive mitigation materials for SBA disaster survivors to aid in home/rental or small business mitigation following declared disasters. 
• Create and present training programs and technical assistance to SBA personnel and affected communities in disaster-declared areas. 
• Ensure materials are user-friendly and focus on best practices, continuity planning, financial benefits of resilience, and reference relevant partner materials. 
• Help in developing an interactive tool/application for small business owners to identify local hazards and create customized mitigation and preparedness plans. 

-----------------------------------------

Diligent Solutions is an Equal Opportunity/Affirmative Action employer.

Applicants and employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. As an employer with an Affirmative Action Program, Diligent Solutions complies with government regulations, including Affirmative Action responsibilities where they apply.

The purpose for this questionnaire is to comply with government record keeping, reporting and other legal requirements. Government agencies at times require periodic reports on the sex, ethnicity, handicap, veteran and other protected statuses of employees. This data is for statistical analysis with respect to the success of the Affirmative Action program. If you choose to volunteer the requested information, please note that all information is kept in a confidential file and is not a part of your Application for Employment or personnel file.

Please note that your cooperation is voluntary. Inclusion or exclusion of any information will not affect any employment decision.

•

Last updated on Sep 10, 2024