Do you thrive off collaboration and impact? Love to light up your brain and pick up new skills? We’re a team of trailblazers in tech who run on heart and humility, and maybe a little bit too much caffeine, too. But who’s judging? If this sounds like you, you may be the perfect fit for PartnerStack.
PartnerStack is the only ecosystem platform built for B2B SaaS. We’re the connection point between today’s fastest-growing SaaS companies and top-performing partners. Our mission? To change the way the world sells software — and with your help, we can get there faster!
Want in? Apply now.
Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..
Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.
For PartnerStack that means owning specific Vendor accounts and Vendor Revenue growth and the Vendor’s relationship with Partners - driving revenue through subscription renewal, rewards and TFR growth.
Primary Focus Areas:
Relationship Management, Effective Communication, Growth Mindset, Industry Knowledge, Change Management, Cross Sell/Up Sell, Problem Solving, Managing Expectations, Empathy, Active Listening, Strategic Planning, Time Management, Data Analysis, Persuasiveness, Project Management, Creative Thinking
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, our goal is to build a kickass company.
We set every member of our team up for success so they can feel energized about their work, be passionate about excellence, and have the room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.
Plus, PartnerStack is certified by Great Place to Work® Canada as one of the country’s best startups to work at based on their independent analysis of employee feedback.
Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want.
Our office space (111 Peter Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.
PartnerStack celebrates what makes every member of our team unique, and strives to create a workplace that is safe and inclusive where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. If you require accommodation for any reason, please let us know as we are more than happy to accommodate all.
Last updated on Feb 8, 2024
Vancouver, British Columbia·
30+ days ago
30+ days ago
30+ days ago